Informa is committed to providing an effective and fair complaints process. This policy outlines the procedures for learners to raise concerns about their experiences with Informa courses, ensuring issues are resolved promptly and fairly.

Complaint Procedure

• Learners are encouraged to first address their concerns informally by speaking directly with the Informa Trainer or on-site coordinator. This step often resolves issues quickly.
• Learners wishing to make a formal complaint should do so in writing by emailing Megha.Bhatia@informa.com with 'Complaint' in the email subject line
• Complaints will be investigated promptly, and a response will be issued within 7 working days
• A Customer Complaint Report will be completed and stored on Informa’s systems, for two years, to document the incident and actions taken
• Informa treats all complaints with sensitivity. Personal details are confidential and will only be shared as necessary to resolve the complaint. If the learner’s attendance is sponsored, reports may be shared with the employer upon request
• The outcome of the complaint will be documented in the Customer Complaint Report, outlining the actions taken to resolve the issue

Contact Information

• For further assistance, please contact

Megha Bhatia
Training Director
Megha.Bhatia@informa.com