Frequently Asked Questions

Broward County Convention Center
1950 Eisenhower Blvd, Fort Lauderdale, FL 33316

Click here to view 2025 sessions.

You may cancel or transfer your conference pass in accordance with the following cancellation policy:

• If you cancel your conference pass before December 20, 2024, you will be refunded your registration fee less a $100 administrative fee. In lieu of cancellation you may send someone else in your place. To request a refund or to transfer your pass, an email MUST be sent to CS-TSERegistration@informa.com by December 20, 2024, 11:59pm EST.
• If you cancel after December 20, 2024, you will not be eligible for a refund, but may send someone else in your place.
• No refunds or exchanges will be made for pass downgrades, SEARCH Foundation Donations, Showcasing Event Tickets, Exhibit Hall Only Registrations or amounts less than $100
• Refunds cannot be issued on-site.
• Showcasing event tickets will not be reprinted onsite for lost, stolen, damaged, or destroyed tickets. All other pass types may be reprinted onsite for an $80 fee.
• Please note that the conference program is subject to change including programming cancellations and scheduling. Catersource and The Special Event are not responsible, and refunds will not be provided under these circumstances. Please check the website for the most up-to-date scheduling.
• Payment of registration confirms that you have read, understand, agree and will comply with the published registration cancellation policy.

You can purchase additional tickets for your guest to attend optional events with you during your registration process. If your guest is looking to attend the tradeshow or any conference education sessions they must have their own registration that grants access to these areas as only registered attendees are permitted to these areas.

Age Restrictions:

Children under the age of 18, including infants in strollers and/or carriages will NOT be admitted into the exhibit hall and/or educational sessions. Individuals under the age of 21, including infants in strollers and/or carriages will NOT be admitted into the Showcasing Events (this includes lunches, brunches and evening events). For the safety of everyone, especially your child, no exceptions will be made.

Business casual is the norm. Chefs may wear whites.

All optional events have a limited quantity of tickets available and they are offered on a first come, first served basis. If there are any tickets left, they will be sold on-site. If you really want to go to one of these events, you should buy tickets when you register!

All of our optional events offer another great way to network and continue your learning experience. Each event demonstrates some of the newest ideas, products and concepts in the catering and event industry. Come alone or with a friend to any of these optional events and share your thoughts and ideas with fellow attendees.

Attendees may take video at all optional events and the tradeshow. Attendees cannot video any of the educational sessions. There are no restrictions on photo taking, except politeness and appropriate timing.

In your registration confirmation email, you will find a link to access your registration record. You can log into your registration record to update your personal information, upgrade your registration, purchase additional event tickets, and view/print your receipt. If you need assistance, please email us directly.

Yes. Most conference sessions are recorded and offered for sale on-site.

Yes! You can email us directly.

Full payment is due at completion of registration. If you are paying by Wire/ACH, the account information will be sent in your registration confirmation email. You can email us directly.

Discounted group rates are not available for AOCF 2025.

For a complete list of what is included in the full registration package, please visit the Passes & Pricing page.

You can buy additional Showcasing Event tickets by clicking the "Add Tickets" button at the bottom of the registration page. Confirm the total quantity you would like to purchase, click next at the bottom of the registration page to save, and then click "Make a Payment" at the bottom of the Review page to submit any outstanding fees.

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