Frequently Asked Questions
The Art Of Catering Food FAQs
What is the Privacy Policy?
View Informa's privacy policy here.
What is the address of the Convention Center?
Austin Convention Center
500 E. Cesar Chavez St. Austin, TX 78701
What is the event schedule?
Details coming soon
What is the cancellation policy? When is the refund deadline?
You may cancel or transfer your conference pass in accordance with the following cancellation policy:
• If you cancel your conference pass before January 30, 2024, you will be refunded your registration fee less a $100 administrative fee. In lieu of cancellation you may send someone else in your place. To request a refund or to transfer your pass, an email MUST be sent to CS-TSERegistration@informa.com by January 30, 2024, 11:59pm EST.
• If you cancel after January 30, 2024, you will not be eligible for a refund, but may send someone else in your place.
• No refunds or exchanges will be made for pass downgrades, SEARCH Foundation Donations, Showcasing Event Tickets, Exhibit Hall Only Registrations or amounts less than $100
• Refunds cannot be issued on-site.
• Showcasing event tickets will not be reprinted onsite for lost, stolen, damaged, or destroyed tickets. All other pass types may be reprinted onsite for an $80 fee.
• Please note that the conference program is subject to change including programming cancellations and scheduling. Catersource and The Special Event are not responsible, and refunds will not be provided under these circumstances. Please check the website for the most up-to-date scheduling.
• Payment of registration confirms that you have read, understand, agree, and will comply with the published registration cancellation policy.
I have a guest. Can they join me at the event?
You can purchase additional tickets for your guest to attend optional events with you during your registration process. If your guest is looking to attend the tradeshow or any conference education sessions they must have their own registration that grants access to these areas as only registered attendees are permitted to these areas.
Age Restrictions:
Children under the age of 18, including infants in strollers and/or carriages will NOT be admitted into the exhibit hall and/or educational sessions. Individuals under the age of 21, including infants in strollers and/or carriages will NOT be admitted into the Showcasing Events (this includes lunches, brunches and evening events). For the safety of everyone, especially your child, no exceptions will be made.
What is the dress code at the event?
Business casual is the norm. Chefs may wear whites.
Can I buy event tickets when I get to the conference?
All optional events have a limited quantity of tickets available and they are offered on a first come, first served basis. If there are any tickets left, they will be sold on-site. If you really want to go to one of these events, you should buy tickets when you register!
What can I expect at the optional events?
All of our optional events offer another great way to network and continue your learning experience. Each event demonstrates some of the newest ideas, products and concepts in the catering and event industry. Come alone or with a friend to any of these optional events and share your thoughts and ideas with fellow attendees.
How do group rates work?
Group rates have been created to allow you and your team to get more bang for your buck! At the time of your registration, you may use the additional attendees function and those added will be accounted for in your group. Registrants only receive group discounts on the Catersource Conference Pass, The Special Event Conference Pass and the Combined Conference Pass. Registrants do not receive group discounts on the Premium passes or All Access Pass. Anyone registering 3 or more people for a conference pass will receive $60 off each pass.
Group Registration
To register more than one individual to the event and submit a single payment for your team, please follow these steps. After registering your first participant, at the “Review Your Information” page, select the “Add Registration” button, where you can then add an additional participant. Continue these steps until your entire team is registered and select “Finish” to complete your payment.
You can email us directly for assistance with this.
Can I buy the complete conference materials?
No. Conference materials are only available to conference attendees.
Can I take my own video of the conference?
Attendees may take video at all optional events and the tradeshow. Attendees cannot video any of the educational sessions. There are no restrictions on photo taking, except politeness and appropriate timing.
I have already registered but want to make a change or edit to my transaction.
In your registration confirmation email, you will find a link to access your registration record. You can log into your registration record to update your personal information, upgrade your registration, purchase additional event tickets, and view/print your receipt. If you need assistance, please email us directly.
Are there recordings available of the sessions?
Yes. Most conference sessions are recorded and offered for sale on-site.
I’m having trouble registering online…can you help me?
Yes! You can email us directly.
What do I do if I cannot pay the registration in full? When is my full payment due?
Full payment is due at completion of registration. If you are paying by Wire/ACH, the account information will be sent in your registration confirmation email. You can email us directly.