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Banking Tech Awards
3rd December 2025
Royal Lancaster Hotel

Project Awards

For banks and financial institutions, winning a Banking Tech Award proves the value of their technology investments and showcases their skills, commitment, creativity, and execution.

Please provide a comprehensive account of the project that essentially answers the questions of “what, why, how” and demonstrates tangible benefits. This includes:

  • What the project is, explained in clear, layman’s terms
  • The rationale of the project and its importance
  • Solutions, technology, and relevant processes
  • Project participants, collaboration
  • Journey, stages, and milestones
  • Challenges and how they were solved
  • What problems the project solved on a business level and what improvements it delivered – supporting evidence, stats and facts are crucial

The project must be recent (within the last two years) and be largely completed – the results and benefits must be tangible and measurable.

A successful nomination will be to the point and with supporting facts and stats, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

Best Tech Overhaul – Back Office

Awarded to a bank/financial institution that has undertaken a major technology overhaul across its core banking platforms. The project must be large-scale and entail significant changes not just in the system itself, but also in processes, knowledge, organisation, integration, and other relevant aspects.

This is an award for changing the engine of a bank/financial institution – a far-reaching, complex initiative. This is not an award for a routine upgrade, a greenfield operation, or a small tech replacement for a niche operation.

The judges are looking for a detailed account of the initiative – from the reasons behind it, to the project milestones, the participants, the goals and challenges, and the results.

The project must deliver tangible benefits to the organisation, bring clear improvements, and achieve the goals it set out to achieve. The judges are looking for stats and facts that support this.

Best Tech Overhaul – Front Office

Awarded to a bank/financial institution that has undertaken a major technology overhaul across its front-end platforms. The project must be large-scale and entail significant changes not just in the system itself, but also in processes, knowledge, organisation, integration, and other relevant aspects.

This is an award for changing the front-end engine of a bank/financial institution – a far-reaching, complex initiative. This is not an award for a routine upgrade, a greenfield operation, or a small tech replacement for a niche operation.

The judges are looking for a detailed account of the initiative – from the reasons behind it, to the project milestones, the participants, the goals and challenges, and the results.

The project must deliver tangible benefits to the organisation, bring clear improvements, and achieve the goals it set out to achieve. The judges are looking for stats and facts that support this.

Best Use of Tech in Retail Banking

Awarded to a bank/financial institution that has successfully applied technology in an area of consumer banking.

The project must be significant in scope and demonstrate the measurable results – bringing clear improvements and achieving the set objectives.

The judges are looking for a comprehensive account of the initiative – its rationale, the milestones, the challenges and progress, the outcomes, and the resultant benefits.

Best Use of Tech in SME Banking

Awarded to a bank/financial institution that has successfully applied technology in an area of SME banking.

The project must be significant in scope and demonstrate the measurable results – bringing clear improvements and achieving the set objectives.

The judges are looking for a comprehensive account of the initiative – its rationale, the milestones, the challenges and progress, the outcomes, and the resultant benefits.

A successful nomination will be to the point and have the supporting facts and stats, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

Best Use of Tech in Commercial Banking

Awarded to a bank/financial institution that has successfully applied technology in an area of corporate/commercial banking.

The project must be significant in scope and demonstrate the measurable results – bringing clear improvements and achieving the set objectives.

The judges are looking for a comprehensive account of the initiative – its rationale, the milestones, the challenges and progress, the outcomes, and the resultant benefits.

Best Use of Tech in Private Banking/Wealth Management

Awarded to a bank/financial institution that has successfully applied technology in an area of private banking or wealth management.

The project must be significant in scope and demonstrate the measurable results – bringing clear improvements and achieving the set objectives.

The judges are looking for a comprehensive account of the initiative – its rationale, the milestones, the challenges and progress, the outcomes, and the resultant benefits.

Best Use of Tech in Treasury & Capital Management

Awarded to a bank/financial institution that has successfully applied technology in an area of treasury and capital management.

The project must be significant in scope and demonstrate the measurable results – bringing clear improvements and achieving the set objectives.

The judges are looking for a comprehensive account of the initiative – its rationale, the milestones, the challenges and progress, the outcomes, and the resultant benefits.

Best Use of Tech in Consumer Lending

Awarded to a bank/financial institution that has successfully applied technology in an area of consumer lending.

The project must be significant in scope and demonstrate the measurable results – bringing clear improvements and achieving the set objectives.

The judges are looking for a comprehensive account of the initiative – its rationale, the milestones, the challenges and progress, the outcomes, and the resultant benefits.

Best Use of Tech in Business Lending

Awarded to a bank/financial institution that has successfully applied technology in an area of business lending.

The project must be significant in scope and demonstrate the measurable results – bringing clear improvements and achieving the set objectives.

The judges are looking for a comprehensive account of the initiative – its rationale, the milestones, the challenges and progress, the outcomes, and the resultant benefits.

Best Use of Tech in Consumer Payments

Awarded to a bank/financial institution that has successfully applied technology in an area of consumer payments.

The project must be significant in scope and demonstrate the measurable results – bringing clear improvements and achieving the set objectives.

The judges are looking for a comprehensive account of the initiative – its rationale, the milestones, the challenges and progress, the outcomes, and the resultant benefits.

Best Use of Tech in Business Payments

Awarded to a bank/financial institution that has successfully applied technology in an area of business payments.

The project must be significant in scope and demonstrate the measurable results – bringing clear improvements and achieving the set objectives.

The judges are looking for a comprehensive account of the initiative – its rationale, the milestones, the challenges and progress, the outcomes, and the resultant benefits.

Best Mobile Initiative for Consumers

Awarded to a bank/financial institution for a technology-driven banking initiative for retail customers – with a digital/mobile proposition at its heart.

The digital banking service or product must be up and running and be able to demonstrate its viability and success in practice – not in theory! – so the judges are looking for the supporting facts and stats.

The judges are looking for a comprehensive account of the initiative – what it is and why it was launched, the work that went into bringing it to life, the technology, the and the result.

Best Mobile Initiative for Business

Awarded to a bank/financial institution for a technology-driven banking initiative for business customers – with a digital/mobile proposition at its heart.

The digital banking service or product must be up and running and be able to demonstrate its viability and success in practice – not in theory! – so the judges are looking for the supporting facts and stats.

The judges are looking for a comprehensive account of the initiative – what it is and why it was launched, the work that went into bringing it to life, the technology, the and the result.

Best Customer Experience Initiative for Consumers

Awarded to a bank/financial institution for a successful initiative focused on customer experience (CX) for consumers that has resulted in considerable improvement in user uptake, efficiency, ease of use and customer satisfaction.

The initiative must be operational; the resultant improvements and benefits must be tangible and measurable.

The judges are looking for a comprehensive account of the initiative – what it is and why it was implemented, the work that went into bringing it to life, the technology, and the result.

As CX is at the heart of this nomination, we want to understand how the CX-focused tools, processes, and solutions benefitted the customers, organisation and the business.

Best Customer Experience Initiative for Business

Awarded to a bank/financial institution for a successful initiative focused on customer experience (CX) for business clients that has resulted in considerable improvement in user uptake, efficiency, ease of use and customer satisfaction.

The initiative must be operational; the resultant improvements and benefits must be tangible and measurable.

The judges are looking for a comprehensive account of the initiative – what it is and why it was implemented, the work that went into bringing it to life, the technology, and the result.

As CX is at the heart of this nomination, we want to understand how the CX-focused tools, processes, and solutions benefitted the clients, organisation and the business.

Best Customer Experience Initiative in Private Banking & Wealth Management

Awarded to a bank/financial institution for successful initiative focused on the customer experience (CX) in private banking/wealth management, that has resulted in considerable improvement in user uptake, efficiency, ease of use and customer satisfaction.

The initiative must be operational; the resultant improvements and benefits must be tangible and measurable.

The judges are looking for a comprehensive account of the initiative – what it is and why it was implemented, the work that went into bringing it to life, the technology, and the result.

As CX is at the heart of this nomination, we want to understand how the CX-focused tools, processes, and solutions benefitted the clients, organisation and the business.

Best Financial Wellness Initiative

Awarded to a bank/financial institution for a successful initiative focused on financial wellness.

The service or product must be up and running and be able to demonstrate its viability and success in practice – not in theory! – so the judges are looking for the supporting facts and stats.

The judges are looking for a comprehensive account of the initiative – what it is and why it was launched, the work that went into bringing it to life, the technology, partners and the result.

Best Embedded Finance Initiative for Consumers

An award for a project in the embedded finance space for consumers – a joint effort by a bank/financial institution and organisations from other industries that have provided a useful, seamless experience to users.

The project should demonstrate benefits to all the parties involved, in addition to delivering a viable product/service to the customer.

The initiative must be operational and the results tangible and quantifiable – the judges are expecting to see measurable success based on innovation, impact, and scalability.

The judges are looking for a comprehensive account of the project – what it is and why it was implemented, the work that went into bringing it to life, the technology, collaboration between the parties, and the outcomes.

Best Embedded Finance Initiative for Business

An award for a project in the embedded finance space for businesses – a joint effort by a bank/financial institution and organisations from other industries that have provided a useful, seamless experience to users.

The project should demonstrate benefits to all the parties involved, in addition to delivering a viable product/service to the customer.

The initiative must be operational and the results tangible and quantifiable – the judges are expecting to see measurable success based on innovation, impact, and scalability.

The judges are looking for a comprehensive account of the project – what it is and why it was implemented, the work that went into bringing it to life, the technology, collaboration between the parties, and the outcomes.

Best Use of AI – Customer Facing Initiative

Awarded to a bank/financial institution for a customer-facing project that has artificial intelligence (AI) at its heart.

The initiative must be operational; the resultant improvements and benefits must be tangible and measurable.

The judges are looking for a comprehensive account of the initiative – what it is and why it was implemented, the work that went into bringing it to life, the technology, the and the result.

The AI solution takes centre stage of this project, so we want to understand how this technology benefitted the organisation and the business.

Best Use of AI – Internal Operations

Awarded to a bank/financial institution for an internal-focused project (rather than customer-facing) that has artificial intelligence (AI) at its heart.

The initiative must be operational; the resultant improvements and benefits must be tangible and measurable.

The judges are looking for a comprehensive account of the initiative – what it is and why it was implemented, the work that went into bringing it to life, the technology, the and the result.

The AI solution takes centre stage of this project, so we want to understand how this technology benefitted the organisation and the business.

Best Use of Data

Awarded to a bank/financial institution for a project that has data tools, processes, and solutions at its heart.

The initiative must be operational; the resultant improvements and benefits must be tangible and measurable.

The judges are looking for a comprehensive account of the initiative – what it is and why it was implemented, the work that went into bringing it to life, the technology, the and the result.

Data takes centre stage of this project, so we want to understand how this technology benefitted the organization and the business.

Best Use of Tech in Combatting Fraud

Awarded to a bank/financial institution for a project that has fraud protection technology at its heart.

The initiative must be operational; the resultant improvements and benefits must be tangible and measurable.

The judges are looking for a comprehensive account of the initiative – what it is and why it was implemented, the work that went into bringing it to life, the technology, and the result.

Fraud protection solutions and processes take centre stage of this project, so we want to understand how this technology benefitted the organisation and the business.

Best RegTech Initiative

Awarded to a bank/financial institution for a project that has regulatory and compliance technology at its heart, such as anti-money laundering (AML), know your customer (KYC), and combatting terrorist financing (CFT).

The initiative must be operational; the resultant improvements and benefits must be tangible and measurable.

The judges are looking for a comprehensive account of the initiative – what it is and why it was implemented, the work that went into bringing it to life, the technology, and the result.

Compliance solutions and processes take centre stage of this project, so we want to understand how this technology benefitted the organisation and the business.

Best Use of Cloud

Awarded to a bank/financial institution for a project leverages cloud technologies to facilitate meaningful change to the way an organisation operates and delivers services.

The initiative must be operational; the resultant improvements and benefits must be tangible and measurable.

The judges are looking for a comprehensive account of the initiative – what it is and why it was implemented, the work that went into bringing it to life, the technology, and the result.

As cloud is at the heart of this nomination, we want to understand how this technology benefitted the organisation and the business.

Best Bank & FinTech Partnership

Awarded to a successful collaboration between a bank/financial institution and a fintech that has achieved measurable success based on impact and scalability.

The partnership should demonstrate benefits to all the partners involved, as well as deliver a viable product/service to the end-user.

The initiative must be operational and the results measurable.

The judges are looking for a comprehensive account of the partnership – what it is and why it was launched, the work that went into bringing it to life, the collaboration of the partners, the technology, and the result.

Best Bank & PayTech Partnership

Awarded to a successful collaboration between a bank/financial institution and a paytech that has achieved measurable success based on impact and scalability.

The partnership should demonstrate benefits to all the partners involved, as well as deliver a viable product/service to the end-user.

The initiative must be operational and the results measurable.

The judges are looking for a comprehensive account of the partnership – what it is and why it was launched, the work that went into bringing it to life, the collaboration of the partners, the technology, and the result.

Best Contribution to Economic Mobility for Consumers

Awarded to bank/financial institution for championing financial inclusion and economic mobility for individuals.

Examples include products/services for the underbanked communities and areas; products and services for specific demographics that are often overlooked, such as children and pensioners; innovative salary and benefits management tools; increasing financial literacy; promoting financial health etc.

The initiative must be operational and the results tangible and measurable.

The judges are looking for a comprehensive account of the initiative – what it is and why it was implemented, the work that went into bringing it to life, the technology, and the outcomes.

Best Contribution to Economic Mobility for SMEs

Awarded to bank/financial institution for championing financial inclusion and economic mobility for small and medium sized businesses (SMEs) – an often-underserved segment, and/or in the underbanked communities and geographies.

The initiative must be operational and the results tangible and measurable.

The judges are looking for a comprehensive account of the initiative – what it is and why it was implemented, the work that went into bringing it to life, the technology, and the outcomes.

Best Digital Assets & Blockchain Initiative

Awarded to a bank/financial institution for a project that digital assets/blockchain at its heart.

The initiative must be operational; the resultant improvements and benefits must be tangible and measurable.

The judges are looking for a comprehensive account of the initiative – what it is and why it was implemented, the work that went into bringing it to life, the technology, and the result.

As digital assets/blockchain innovation is at the heart of this nomination, we want to understand how the applied tools, processes, and solutions benefitted the organisation.

Best Newcomer Financial Services Brand

The award recognises and celebrates hard work and best practice that has gone into launching a new financial services/banking brand – it can be an independent start-up banking proposition or a greenfield offshoot of an established bank/financial institution.

This award is for an organisation that is challenging the market, bringing genuinely useful banking services and products to market, and delighting customers.

The judges are looking for a detailed account of the initiative – from the reasons behind it, to the project milestones, the team, the technology, the goals and challenges, and the results.

The project must be operational and – although we appreciated that any greenfield operation takes time to fully realise the benefits – the judges are looking for at least some concrete evidence of the venture being on the right path.