Building trust: How video is reshaping digital customer engagements in banking

Leading brands are adding real-time video to digital customer engagements as a way to improve customer service and sales effectiveness. Video can enable service and support workers to add human empathy to digital customer engagements. Forrester advises that adding video can boost loyalty and revenue.

Watch the webinar to explore:

• How the COVID pandemic accelerated the need for better digital customer experiences that can convey humanity and empathy
• Review real-world success stories of enterprises that have created a video-based “guided customer experience” in their apps and websites to drive higher customer satisfaction, higher revenue, and higher customer retention
• The difference between using a 3rd party video meeting tool and adding video as a service embedded into your existing website or app… and which strategy is right for you

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