Coaching Conversations & Performance Feedback for Managers

Course Overview

The Coaching Conversations and Performance Feedback for Managers programme equips you with the practical coaching and communication skills needed to build high-performing teams through meaningful conversations and effective feedback. This course helps you improve team performance, strengthen accountability, and create a culture of continuous development in today’s fast-paced workplace.

• Build stronger coaching and leadership communication skills
• Improve team performance through effective feedback
• Develop a consistent and structured coaching approach
• Create a culture of accountability and continuous growth

What You Will Gain

This course gives you the confidence and frameworks to lead impactful coaching conversations that improve engagement, performance, and collaboration. You will strengthen your ability to adapt your leadership style, address performance gaps, and support individual development more effectively.

• Deliver constructive feedback with confidence
• Improve team engagement and performance outcomes
• Adapt coaching approaches to individual needs
• Build trust through effective communication and support

You Will Learn

You will learn how to apply proven coaching principles and models to structure purposeful, outcome-focused conversations. The course also develops your ability to evaluate performance challenges and use coaching techniques that unlock potential and drive measurable results.

• Apply Sir John Whitmore’s coaching principles effectively
• Use the GROW model to guide coaching conversations
• Differentiate between coaching for skill and coaching for will
• Identify performance gaps and select the right interventions

This Course Is Ideal For

This course is designed for leaders of all levels and experience who are responsible for creating high performing teams and want to build the coaching and feedback skills that deliver measurable results.

• Team Leaders and Line Managers
• Project and Programme Managers
• Heads of Departments
• Emerging Leaders
• Mid-to-Senior Level Leaders
• Directors and Senior Leaders

Certification Requirements

To qualify for a Certificate of Completion from Informa Connect Academy, learners are required to meet two criteria:

• Assessment
  • Learners are required to complete a structured 90-day coaching plan and agree a 30-day follow-up check-in
• Punctuality and Attendance
  • Eligibility for the end-of-course assessment is linked to full attendance
  • Unavoidable absence of up to 2 hours of the total course duration may beconsidered upon prior written approval to Informa Connect Academy

Learners who do not qualify for the Certificate of Completion will receive a Certificate of Attendance indicating the number of hours attended.

Delivered by Rebecca

Rebecca has been coaching and developing leaders across EMEA for more than 15 years, working with managers, senior leaders and executive teams across a broad range of industries.

Run this course in-house

Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement