Course Specific FAQs

The Coaching Conversations & Performance Feedback for Managers course is a three-day leadership coaching course designed for managers and leaders who want to build coaching skills for managers and deliver effective feedback techniques that unlock measurable team results. It focuses on practical coaching conversations workplace approaches and developing leadership coaching skills essential for managing performance and employee development coaching. The course equips participants to lead high-impact coaching and feedback conversations that improve team performance every day.

In this course, you will learn to apply Sir John Whitmore’s coaching principles and the GROW model coaching framework to structure coaching conversations that build ownership and drive employee performance improvement. You will develop skills in diagnosing performance gaps using the skill vs will matrix and giving constructive feedback effectively using the SBIN feedback model. The program also covers coaching for performance management, leadership feedback skills, and integrating feedback conversations skills into everyday management.

The course is built around Sir John Whitmore’s foundational coaching principles and the GROW model coaching framework, which stands for Goal, Reality, Options, and Way Forward. It combines this with the SBIN feedback model (Situation, Behaviour, Impact, Next Steps) to give participants a structured approach to coaching conversations workplace and giving constructive feedback. This blended methodology supports performance coaching strategies and leadership coaching skills grounded in real-time feedback techniques.

The course covers coaching leadership style, workplace coaching techniques, and how to distinguish coaching from mentoring or directing. Participants learn to diagnose whether a performance issue is skill or motivation-based and apply situational coaching approaches accordingly. It also teaches practical emotional intelligence to create psychological safety and the ability to transition from feedback to coaching seamlessly, reinforcing a coaching culture workplace and employee development coaching.

This course is ideal for team leaders, line managers, project and programme managers, heads of departments, emerging leaders, mid-to-senior level leaders, directors, and senior leaders who are responsible for managing people and building high-performing teams. It is designed for those committed to enhancing their manager coaching training and developing leadership coaching skills that support employee performance improvement and coaching for performance management.

Upon successful completion, participants will receive an Informa Certificate of Completion in Coaching Conversations and Performance Feedback for Managers, which represents a workplace coaching certification recognizing your mastery of coaching conversations and feedback skills. To qualify, learners must meet attendance requirements, complete a structured 90-day coaching plan, and participate in a 30-day follow-up check-in. Those who do not meet certification criteria will receive a Certificate of Attendance.

The course is delivered over three consecutive days through immersive, instructor-led training sessions. It is available as an in-person training format that includes documentation, luncheon, and refreshments. The course combines interactive modules, role plays, case studies, and peer exercises to ensure practical application of coaching and feedback skills in real workplace situations.

For in-person learners, all course documentation is provided, including training materials essential for practical application of performance coaching strategies and effective feedback techniques. Virtual learners receive a soft copy of the course documents. The programme does not specify additional technology requirements but emphasizes active participation in structured coaching role-plays and exercises.

The course teaches real-time feedback techniques by integrating the SBIN feedback model into everyday conversations, enabling managers to give feedback that is clear, specific, and immediately actionable. This approach helps improve feedback conversations skills and supports coaching conversations workplace that drive behaviour change without eroding trust. The program also emphasizes the use of coaching culture workplace to embed consistent feedback and coaching habits in the team environment.

The course promotes a coaching culture workplace by equipping leaders with coaching and feedback tools that make coaching a natural part of daily management rather than a periodic event. It encourages leaders to apply coaching leadership style and workplace coaching techniques aligned with performance coaching strategies, which foster psychological safety and employee ownership. This approach builds trust and encourages continuous employee development coaching for sustained team improvement. Download the course brochure for full details.

Informa Connect Academy is a global provider of certified professional training, offering expert-led courses in leadership, finance, HR, strategy, and more. As part of the FTSE 100-listed Informa Group, we deliver 1,000+ courses annually across in-person, live online, and digital formats, helping professionals and organisations upskill with confidence.

Informa Connect Academy delivers training across 15+ key sectors, including:

• Finance & Risk

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• Technology & Innovation

• Leadership & Strategy

• Law, Procurement & Supply Chain

Each course is industry-relevant and globally certified, helping professionals upskill with practical tools for career growth.

Explore programmes by sector in our course catalogue or calendar.

Informa Connect Academy offers 1,000+ certified training programmes across in-person, live online, and on-demand formats. Courses cover leadership, finance, HR, strategy, operations, and more with CPD-accredited and university-backed options. Whether you're seeking flexible online learning or immersive classroom sessions in cities like Dubai, London, or Singapore, there’s a format to suit every schedule and career stage.

Our courses are led by senior certified trainers and former C-suite leaders with 15–30+ years of real-world experience. Faculty members are experts in their field, often working across Europe, the Middle East, Asia, and Australia. You’ll find bios and credentials for each trainer on the brochure, so you know exactly who’s leading your session before enrolling.

Most Informa Connect Academy courses are CPD-accredited or delivered in partnership with globally recognised organisations, including CIPD, PMI, NASBA, EFQM, WorldatWork and DMI. These accreditations ensure that our programmes meet international training standards and support your professional development goals. You can view the full list of accreditation and academic partners here.

Coaching helps managers develop their team’s skills, confidence, and problem-solving ability through structured conversations and effective questioning. By guiding rather than directing, managers can unlock individual potential and drive stronger performance outcomes.

Learn how to use coaching techniques to develop and empower your team.

The GROW model is a widely used coaching framework that stands for Goal, Reality, Options, and Will. It helps managers structure conversations that are focused, purposeful, and outcome-driven, enabling individuals to find their own solutions and take ownership of their development.

Discover how to structure impactful coaching conversations using proven frameworks.

Effective feedback is clear, timely, and focused on behaviours rather than individuals. It should highlight strengths, address areas for improvement, and provide actionable guidance to support development and performance improvement.

Learn how to deliver feedback that drives improvement and builds trust.

Coaching for skill focuses on developing capability and competence, while coaching for will addresses motivation, mindset, and engagement. Effective managers recognise the difference and adapt their approach to meet the specific needs of each individual.

Understand how to tailor your coaching approach to maximise performance.

Regular coaching conversations build trust, encourage accountability, and create a culture of continuous improvement. When managers consistently engage in meaningful dialogue, teams become more aligned, motivated, and capable of achieving higher performance levels.

Build a culture of coaching that drives long-term team success.