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23nd Annual Complaints Management Forum
June 2025
London

Chioma Nwachukwu
Senior Customer Resolutions Manager at Everyday Loans
Speaker

Profile

Chioma Nwachukwu is currently a Senior Customer Resolutions Manager at Everyday Loans, responsible for ensuring a seamless complaint customer journey whilst treating customers fairly.

In her previous roles she has been involved in projects such as implementation of organisation wide service culture project and restructure of contact centre for one of the forms she previously worked for.

Agenda Sessions

  • Evidencing the customer journey and providing fair outcomes

    10:10