Equiniti Charter has grown its reputation as a specialist provider of regulated complaints and case management solutions to some of the world's leading financial services brands and consumer-facing organisations.
We help businesses enhance customer experience and improve operational effectiveness through automation and process improvement. This yields significant cost reductions and efficiency gains whilst maintaining compliance with industry regulations.
Using our 20 years’ experience working within the financial services industry, Equiniti Charter offer a complaint and customer management system that is pre-configured with all necessary functionality and workflow required under FCA regulations for adopting their complaint handling and TCF principles.
Today, we work as a trusted partner in complaint and customer management with 55 financial services brands and our award winning software is currently managing over 4.5 million cases for some of the most highly regulated organisations in the UK.