Got questions? We've got answers.
Read answers to our frequently asked questions about Connect Marketplace.
Find answers to common questions about our event, including registration, the event app, and how to make the most of your experience.
FAQs About the Event
Read answers to our frequently asked questions about Connect Marketplace.
When do I get my refund?
Refunds will be passed out to planners during the last set of appointments.
Is transportation provided?
Everything you need is right where the action is. All official Connect Marketplace programming and conference hotels are within easy walking distance of the Tampa Convention Center, so you can spend less time coordinating transportation and more time making connections.
If you would like a little lift, The Tampa Bay Streetcar System runs along all of the Connect Marketplace landmarks. The Streetcar is completely free and runs every 15 minutes. Check their website for more information https://www.tecolinestreetcar.org/home.html#cs3!
For travel to and from Tampa International Airport (TPA), we recommend using a rideshare service such as Uber or Lyft.
What are the morning wellness activities?
If you're planning to join us for the Connect 5K Run & Walk, please register in advance so we know you're coming. Registration is available in the Connect Marketplace app, on our website, and in your Know Before You Go email. The 5K and one-mile Fun Run step off at 6:45 a.m., and you can find the course map and event details in the app.
Is breakfast provided?
Breakfast is not provided.
Is lunch provided?
Yes. Lunch is included on Tuesday and Wednesday and will be served on the trade show floor beginning at 12:00 p.m.
Will there be gluten free, vegetarian and vegan options at lunch?
Yes, we have worked with Aramark to create options for everyone!
I am a hosted buyer and I need to change my flight.
Please email connectmeetings@its.com
What is the app code?
Connect
Where do I get my photos?
SpotMyPhotos is walking around with QR codes. Once they scan you into the system, you will receive your photos.
Are there any charging stations?
Yes! There will be four chargeFUZE stations located throughout the tradeshow floor on level 3 and one station on level 1.
Where do I pick up my name badge?
Badge pickup is located at the Tampa Convention Center on the second level.
What is the Wifi Information?
The network is Connect_TampaBay and the password is GoAndYoullKnow26.
Can I bring a bag to the closing night concert?
Small bags and clutches are permitted. Large totes, backpacks and suitcases will not be accepted into the concert area.
Can I bring a guest to the parties?
All guests must be registered prior to the show in order to attend events. Name badges are required for entry. For information on how you can bring a guest, contact your Sales or Hosted Buyer Experience representative.
Where is lost and found?
For all lost and found inquiries, please check with Tampa Convention Center security.
Where is the info desk?
The info desk will be located next to registration.
Where is the nursing mothers room?
The nursing mothers room is meeting room 407 on the 4th floor.
What if I need to ship something home?
You can work with Stetson to do so. Their desk will be located at the back right of the exhibit hall.
How do I know what appointments I have?
You can log into the portal through the app to check this.
How do I know my table number?
You can find your table number on the back of your badge if you are a hosted buyer.
Can I leave my personal items at my appointment table?
Security will be present throughout the event; however, attendees are responsible for their personal belongings. Connect Marketplace is not liable for any lost, stolen, or unattended items.
What is the hosted buyer gifting suite?
This is for all of our hosted buyers to enjoy and receive a gift as a token of appreciation for attending all of their appointments.
