EFQM Certified Assessor

The EFQM Certified Assessor course is a five-day professional training programme designed to equip participants with the knowledge and skills to conduct EFQM assessments. It includes two days of EFQM Foundation Certification followed by three days of Certified Assessor training, with access to EFQM’s AssessBase platform. The course leads to a globally recognised EFQM Certified Assessor accreditation, enabling participants to perform strategic organisational assessments.

Download the course brochure for full details.

In the EFQM Certified Assessor course, you will learn to apply the EFQM Model criteria and RADAR logic to drive sustainable organisational performance and strategic alignment. You will develop skills in strategic context analysis, stakeholder engagement, interviewing, site visit management, scoring, and reporting. The course also enhances your ability to provide evidence-based feedback to build trust and support organisational improvement.

The course uses the EFQM Model, the world’s most widely used management framework, along with the RADAR performance management logic. The EFQM Model offers a structured roadmap focusing on sustainable performance, while RADAR helps assess organisational maturity and improvement opportunities.

Together, they empower assessors to deliver actionable insights for continuous transformation and growth.

This course is ideal for professionals aspiring to become EFQM Certified Assessors, including quality assurance professionals, process owners, project and programme managers, excellence managers, continuous improvement practitioners, transformational leaders, senior management, and consultants.

It prepares team members involved in EFQM assessments to maximise their organisation’s return on investment from the assessment process. Download the course brochure for full details.

To enrol in the EFQM Certified Assessor course, participants must complete the EFQM Foundation Certification, which is included in the first two days of the course. Successful completion of the Foundation exam with at least a 60% pass mark is required before progressing to the Certified Assessor training and exam.

Additionally, participants need to ensure full attendance and bring a laptop for all sessions.

Upon successful completion of the course requirements, which include full attendance and passing both the EFQM Foundation and Certified Assessor exams, you will receive the EFQM Certified Assessor accreditation valid for three years. A physical certificate is provided to in-person learners, while virtual learners receive a soft copy.

If the criteria are not met, a Certificate of Attendance is issued instead.

The EFQM Certified Assessor course is a five-day programme that can be delivered in-person or virtually. It begins with two days of EFQM Foundation Certification, followed by three days dedicated to Certified Assessor training. The course is intensive and requires full attendance to be eligible for certification.

Participants must bring their own laptop throughout the EFQM Certified Assessor course as interactive use of EFQM’s online platform, AssessBase, is integral to the learning process. All course documentation, refreshments, and luncheons are provided for in-person participants. Virtual learners receive digital training materials and resources to support engagement.

The course teaches assessment through hands-on training in EFQM’s RADAR methodology, application of the EFQM Model criteria, site visit protocols, and feedback reporting. Participants learn to conduct organisational ecosystem analysis, facilitate interviews, run focus groups, identify strengths and improvement opportunities, and agree on scoring based on standard EFQM scoring rules.

The EFQM Certified Assessor course helps you maintain and update your accreditation through recertification opportunities every three years. It deepens your expertise in performance management and strategic organisational improvement, enabling long-term career growth. The course also includes advanced communication and feedback techniques to enhance leadership capabilities and effectiveness.

Informa Connect Academy is a global provider of certified professional training, offering expert-led courses in leadership, finance, HR, strategy, and more. As part of the FTSE 100-listed Informa Group, we deliver 1,000+ courses annually across in-person, live online, and digital formats, helping professionals and organisations upskill with confidence.

Informa Connect Academy delivers training across 15+ key sectors, including:

• Finance & Risk

• Human Resources

• Project Management

• Energy & Sustainability

• Maritime & Transport

• Technology & Innovation

• Leadership & Strategy

• Law, Procurement & Supply Chain

Each course is industry-relevant and globally certified, helping professionals upskill with practical tools for career growth.

Explore programmes by sector in our course catalogue or calendar.

Informa Connect Academy offers 1,000+ certified training programmes across in-person, live online, and on-demand formats. Courses cover leadership, finance, HR, strategy, operations, and more with CPD-accredited and university-backed options. Whether you're seeking flexible online learning or immersive classroom sessions in cities like Dubai, London, or Singapore, there’s a format to suit every schedule and career stage.

Our courses are led by senior certified trainers and former C-suite leaders with 15–30+ years of real-world experience. Faculty members are experts in their field, often working across Europe, the Middle East, Asia, and Australia. You’ll find bios and credentials for each trainer on the brochure, so you know exactly who’s leading your session before enrolling.

Yes, this course is certified by the Balanced Scorecard Institute and the Center for Excellence in Public Leadership, George Washington University. Most Informa Connect Academy courses are CPD-accredited or delivered in partnership with globally recognised organisations, including CIPD, PMI, NASBA, EFQM, WorldatWork, and DMI.

These accreditations ensure that our programmes meet international training standards and support your professional development goals.

You can view the full list of accreditation and academic partners on our website.

In the context of the EFQM Certified Assessor course, an organisational assessment is a structured, evidence-based evaluation of how well an organisation is designed, managed, and performing against the EFQM Model.

It examines how the organisation creates sustainable value for stakeholders by looking at:

• Direction and strategy

• Leadership and culture

• Execution and performance

• Results achieved over time

Unlike audits or compliance checks, an EFQM assessment focuses on maturity, effectiveness, and improvement potential, not just adherence to standards. Learn More

An EFQM assessment is built around three core components:

1. The EFQM Model criteria
   These provide the framework for evaluating Direction, Execution, and Results across the organisation.

2. RADAR Logic
   A disciplined assessment approach used to evaluate:

   • Approach (what the organisation plans)

   • Deployment (how consistently it is implemented)

   • Assessment & Refinement (how it learns and improves)

   • Results (what outcomes are achieved)

3. Evidence and scoring
   Assessors review documented evidence, performance data, and stakeholder feedback to provide objective scoring and insights.

The course trains participants to apply all three consistently and professionally.

A Quality Management System (QMS) is the set of policies, processes, responsibilities, and controls used to ensure consistent delivery of value to customers and stakeholders.

Within the EFQM context:

• A QMS is part of the organisation’s execution capability

• It supports governance, process management, risk control, and continuous improvement

• It is assessed not in isolation, but in terms of how well it supports strategy and results

The EFQM Certified Assessor course helps participants understand how QMS practices integrate with broader organisational excellence, rather than treating quality as a silo.

An EFQM assessment follows a structured, multi-step process, typically including:

• Preparation and review of organisational documentation

• Evidence analysis against EFQM criteria

• Interviews and discussions with leadership and key stakeholders (for site or live assessments)

• Scoring using RADAR logic

• Identification of strengths and improvement opportunities

• Consensus building among assessors

• Clear, actionable feedback reporting

The course provides hands-on practice in conducting assessments, scoring consistently, and writing high-quality feedback.

An EFQM Assessor is a trusted, objective evaluator and improvement partner, not an auditor or consultant.

Their role includes:

• Evaluating organisational practices against the EFQM Model

• Applying RADAR logic objectively and consistently

• Identifying strengths, gaps, and improvement opportunities

• Contributing to consensus scoring

• Providing clear, constructive, and evidence-based feedback

• Upholding assessment ethics and professionalism

The EFQM Certified Assessor course develops assessors who can operate confidently in internal assessments, external assessments, award processes, and improvement programmes aligned with EFQM standards. Learn More