Executive Assistant Masterclass: From Support to Strategic Partner

Course Overview

Executive Assistants (EAs) and Personal Assistants (PAs) are often the unsung heroes of senior leadership teams, but the demands of these roles have evolved far beyond traditional administrative tasks. Every day, you juggle overflowing inboxes, shifting priorities, last-minute requests, and high-stakes decisions, all while trying to anticipate what your CEO/Senior Executive needs before they even ask. It can feel exhausting, overwhelming, and like there is never enough time to get it right.

If you have ever felt overwhelmed by the sheer volume of tasks, struggled to balance responsiveness with boundaries, or found it difficult to navigate complex stakeholder relationships, this course is designed just for you.

What You Will Gain

This course is for EAs and PAs who operate at the executive level and want to elevate their role beyond administration to become a trusted, strategic partner to their CEO.

• Develop the foresight to anticipate CEO needs before they arise, resolving issues before they reach the desk
• Build frameworks for strategic gatekeeping, ensuring executives focus on high impactwork while distractions are filtered
• Strengthen emotional intelligence and professional presence, acting as a proxy for the CEO in communication and negotiations

You Will Learn

• Apply strategic models to prioritise executive focus and protect decision‑making capacity
• Analyse leadership styles and adapt communication to maximise influence
• Evaluate work demands and design gatekeeping systems aligned to executive objectives
• Create foresight plans that anticipate and mitigate organisational risks
• Integrate AI tools to enhance strategic briefing and workflow efficiency

This Course Is Ideal For

This programme is exclusively for high-level executive support professionals who work alongside senior leaders and want to elevate their impact.

• Executive Assistants (EAs) – Delivering high-level support while acting as as trategic partner to the CEO
• Personal Assistants (PAs) – Supporting executives across multiple functions with foresight, discretion, and influence
• Executive Support Managers – Leading EA/PA teams with a focus on strategic alignment and performance excellence

Benefits to the Organisation

• Time is your most valuable asset – Your EA learns to proactively filter, prioritise, and anticipate needs, allowing you to focus on strategic decisions
• Protect your reputation and sensitive information – Your EA develops the skills to handle confidential, high-stakes material with absolute discretion
• Business impact is measurable – Post-course scorecards track time saved, reduced errors, and improved decision support

Certification Requirements

To qualify for a Certificate of Completion from Informa Connect Academy, learners are required to meet two criteria:

• Assessment
  • Learners are required to complete the end-of-course multiple choice assessment with a pass mark of 70%
• Punctuality and Attendance
  • Eligibility for the end-of-course assessment is linked to full attendance
  • Unavoidable absence of up to 2 hours of the total course duration may beconsidered upon prior written approval to Informa Connect Academy

Learners who do not qualify for the Certificate of Completion will receive a Certificate of Attendance indicating the number of hours attended.

Delivered by Alison

Alison is an experienced leadership development consultant and trainer with more than 20 years of experience delivering professional development programmes across Europe, the Middle East, and Asia.She is also a global public speaker and executive coach.

Run this course in-house

Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement