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Industry Day
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Industry Day
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8:30am - 9:15am45 mins
Registration, Breakfast & Networking Time
9:15am - 9:20am5 mins
Chair's opening remarks
9:20am - 9:50am30 mins
Keynote Opening Address: Clash of the Titans - The tech giants seeking a slice of the pie
9:50am - 10:20am30 mins
Keynote Address: What Do Customers Want? Going above and beyond, unlocking intelligent customer insights, and creating a CX that surprises and delights
10:20am - 10:40am20 mins
Keynote: Which new technologies will be truly transformative in a new digital world?
10:40am - 10:55am15 mins
Special Address
10:55am - 11:35am40 mins
Refreshments & Networking Break
11:35am - 11:40am5 mins
Future SMB Financing
Opening Remarks from The Chair
11:35am - 11:40am5 mins
Future Tech Stage
Opening Remarks from The Chair
11:35am - 11:40am5 mins
Future Financial Crime Stage
Opening Remarks from The Chair
11:35am - 11:40am5 mins
Future Payments Stage
Opening Remarks from The Chair
11:35am - 11:40am5 mins
Future Banking Stage
Opening Remarks from The Chair
11:40am - 12:05pm25 mins
Future Financial Crime Stage
Keynote Address: Mitigating against current and future cyber threats
11:40am - 12:05pm25 mins
Future Payments Stage
Keynote Address: The need for speed - Future-proofing your payments transformation, and driving towards a real-time payments reality
11:40am - 12:05pm25 mins
Future SMB Financing
Keynote Address: Lending solutions in the small business space
11:40am - 12:05pm25 mins
Future Tech Stage
Keynote Address: Harnessing technology for better customer intelligence
11:40am - 12:05pm25 mins
Future Banking Stage
Keynote Address: Platform vs. Marketplace Banking - A revolution in mindsets, and the impact of Open Banking
12:05pm - 12:20pm15 mins
Future Payments Stage
Special Address
12:05pm - 12:20pm15 mins
Future Banking Stage
Special Address
12:05pm - 12:20pm15 mins
Future SMB Financing
Special Address
12:05pm - 12:20pm15 mins
Future Financial Crime Stage
Special Address
12:05pm - 12:20pm15 mins
Future Tech Stage
Special Address
12:20pm - 12:50pm30 mins
Future Tech Stage
Power Panel: AI and ML - Practical insights from the front line of innovation
12:20pm - 12:50pm30 mins
Future Payments Stage
Power Panel: Digital wallets and the customer experience
12:20pm - 12:50pm30 mins
Future Financial Crime Stage
Power Panel: Unlocking the power of AI and ML for intelligent risk management
12:20pm - 12:50pm30 mins
Future Banking Stage
Power Panel: Reimagining and retaining top talent - Revolutionizing the employee experience and rethinking employee attitudes
12:20pm - 12:50pm30 mins
Future SMB Financing
Power Panel: Reinventing community banks’ and credit unions’ advisory roles through the power of data
12:50pm - 1:50pm60 mins
Lunch & networking
1:50pm - 2:15pm25 mins
Future Banking Stage
Keynote Address: The Digital Journey
1:50pm - 2:15pm25 mins
Future SMB Financing
Keynote Address: Cloud computing for more effective SMB service provision
1:50pm - 2:15pm25 mins
Future Tech Stage
Keynote Address: Shifting the goalposts - The impact of blockchain and decentralized technology
1:50pm - 2:15pm25 mins
Future Financial Crime Stage
Keynote Address: Countering financial crime at the human level
1:50pm - 2:15pm25 mins
Future Payments Stage
Keynote Address: Payments rewards - The changing scope of incentives
2:15pm - 2:45pm30 mins
Future Payments Stage
Power Panel: PSD2, APIs, and open banking: The dawn of truly customer-focused mobile payments
2:15pm - 2:45pm30 mins
Future Financial Crime Stage
Power Panel: Biometrics and digital identity in a cashless, digitized society
2:15pm - 2:45pm30 mins
Future SMB Financing
Power Panel: Disruptors in SMB banking, and reclaiming your space
2:15pm - 2:45pm30 mins
Future Tech Stage
Power Panel: Hyperpersonalization: AI and a new era for customer engagement
2:15pm - 2:45pm30 mins
Future Banking Stage
Power Panel: Working to secure customers’ financial futures
2:45pm - 3:00pm15 mins
Future SMB Financing
Special Address
2:45pm - 3:00pm15 mins
Future Banking Stage
Special Address
2:45pm - 3:00pm15 mins
Future Payments Stage
Special Address
2:45pm - 3:00pm15 mins
Future Financial Crime Stage
Special Address
2:45pm - 3:00pm15 mins
Future Tech Stage
Special Address
3:00pm - 3:30pm30 mins
Future Tech Stage
Power Panel: Utilizing data in new and intelligent ways
3:00pm - 3:30pm30 mins
Future Payments Stage
Power Panel: Fintech, payments providers and banking partnerships - Delivering the future of payments
3:00pm - 3:30pm30 mins
Future Financial Crime Stage
Power Panel: The Risks around Marijuana-related Businesses
3:00pm - 3:15pm15 mins
Future Banking Stage
Power Panel: The age of the neobanks
3:00pm - 3:30pm30 mins
Future SMB Financing
Power Panel: The new business challenges SMBs face
3:30pm - 4:00pm30 mins
Networking break and refreshments
4:00pm - 4:15pm15 mins
Future Banking Stage
Special Address
4:00pm - 4:15pm15 mins
Future SMB Financing
Special Address
4:00pm - 4:15pm15 mins
Future Tech Stage
Special Address
4:00pm - 4:15pm15 mins
Future Payments Stage
Special Address
4:00pm - 4:15pm15 mins
Future Financial Crime Stage
Special Address
4:15pm - 4:35pm20 mins
Future Tech Stage
Keynote Address: The race to the finish line in roboadvisory services
4:15pm - 4:35pm20 mins
Future Financial Crime Stage
Keynote Address: The evolving regulatory landscape and its implications for you
4:15pm - 4:35pm20 mins
Future Payments Stage
Keynote Address: Payments technology and new entrants
4:15pm - 4:35pm20 mins
Future Banking Stage
Keynote Address: Disruption 101
4:15pm - 4:35pm20 mins
Future SMB Financing
Keynote Address: Innovation in small and medium-sized banks
4:35pm - 5:00pm25 mins
Future Payments Stage
Closing Panel: Rethinking monetizing payments - Technology to meet customers’ present and future payments needs
4:35pm - 5:00pm25 mins
Future Tech Stage
Closing Panel: Chatbots and customer service
4:35pm - 5:00pm25 mins
Future Financial Crime Stage
Closing Panel: Blockchain and AI - The new tools in your fight against fraud
4:35pm - 5:00pm25 mins
Future Banking Stage
Drilling Down: Leveraging Partnerships to Spearhead Innovation
4:35pm - 5:00pm25 mins
Future SMB Financing
Closing Panel: Fintech-powered lending - P2P lending and crowdfunding
5:00pm - 7:00pm120 mins
Networking Reception
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