Frequently Asked Questions
You'll find the answers to our most frequently asked questions below. If you can't find the answers you're looking for, please contact us.
Below you will find answers to questions we get asked more often about LSX World Congress.
How can I process a replacement?
Please contact registrations@informaPLC.euw2.pure.cloud along with the below details:
- Original Attendee:
- Name of replacement:
- Salutation (Ms,Mr,Dr,prof):
- Job title:
- Company name:
- Company address (including Zip code):
- Phone number:
- Email address:
How can I amend my details?
Please contact registrations@informaPLC.euw2.pure.cloud along with your full name, company name, and the details of the amendment.
How long do refunds take to process?
Refunds take 4-6 weeks to process.
How can I get a visa invitation letter?
Please note that only registered delegates can request a visa invitation letter, once registered please contact registrations@informaPLC.euw2.pure.cloud with the below details:
- Full Name as shown on passport
- Passport Number
- Date of Issue
- Date of Expiry
- Date of Birth
How can I access my partneringONE account?
Once registered please allow up to 24 hours for your partneringONE account to be activated and to receive your login information. Please note that you will be able to see other registered companies on the platform and start requesting meetings when partneringONE opens.
If you require assistance with your partneringONE account, please visit PARTNERING or email the team directly at lsxpartnering@ebdgroup.com.
Can I pay via invoice/wire transfer?
Payment by invoice can be done up to 4 weeks from the date of the event.
Where can I find the agenda and speakers?
Event agenda and speakers will be available to view on the event website.
Venue Information
For 2026, the Congress will be taking place at the Lisbon Congress Centre in Lisbon, Portugal. More information on the venue and how to get there can be found on our Plan Your Visit page here.
Do you recommend any hotels?
We have a list of nearby hotels in Lisbon on our Hotel page, please browse for accommodation options.
How can I promote my attendance?
To share your attendance on social media and download LSX logos, please visit our resource toolkit page here.