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Patient Pathways 2026 - The Copay and Patient Services Congress
November 17-20, 2026
Sheraton Philadelphia DowntownPhiladelphia, PA
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Day Three: Wednesday, November 19

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Day Three: Wednesday, November 19
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Showing 1 of 1 Streams
7:00am - 8:00am
Continental Breakfast and Networking
Showing 1 of 1 Streams
8:00am - 8:15am
Chairperson Review of Day 2
8:15am - 8:45am
Beyond Cost Savings – Evaluating AI for Patient Outcomes in Hub Services
8:45am - 9:30am
Top Patient Support Challenges and Marketplace Trends Facing Industry Leaders
9:30am - 10:15am
Accelerating Patient Access through a Connected Ecosystem of Care
Showing 1 of 1 Streams
10:15am - 10:45am
Networking and Refreshment Break
Showing 1 of 1 Streams
10:45am - 11:30am
Accomplishing Holistic Patient Support – Creating Real Connection and Real Impact
11:30am - 12:00pm
AI-Powered Patient Support – Build Your AI Maturity with Intelligent Automation
12:00pm - 12:45pm
Enforcement Update – Explore Rising Oversight and High Priority Risk Areas for Patient Services Compliance
Showing 1 of 1 Streams
12:45pm - 2:00pm
Networking Luncheon
Showing 1 of 1 Streams
2:00pm - 2:30pm
The Next Wave of Patient-Centricity – What to Expect For 2026
2:30pm - 3:00pm
High-Touch, High-Impact – Optimizing Patient Support in Cell & Gene Therapy
3:00pm - 3:30pm
Reimagining Engagement – A Unified Digital Pathway for Patients
Showing 1 of 1 Streams
3:30pm - 4:00pm
Networking and Refreshment Break
Showing 2 of 2 Streams
4:00pm - 4:05pm
Track Chair Remarks
4:05pm - 4:35pm
Safeguarding Patient Data in Support Programs
4:35pm - 5:05pm
Compliance Considerations to Empower Field and Sales Teams Across Patient Support Roles
5:05pm - 5:35pm
Leadership Skills – Best Practices in Hiring and Managing Your Patient Services Team
4:00pm - 4:05pm
Track Chair Remarks
4:05pm - 4:35pm
Are you Integrating or Innovating? Future-proofing Your Patient Services Infrastructure
4:35pm - 5:05pm
Flexible Hub Models to Support the Evolving Objectives of Pharma Partners
5:05pm - 5:35pm
A New Era of Direct-to-Patient Success – The Blueprint to Maximize Patient Access, Affordability and Adherence
Showing 1 of 1 Streams
5:35pm - 6:35pm
End of Day 3 and Networking Reception
Day Two: Tuesday, November 18
NextDay Four: Thursday, November 20
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