Mythili Banka

Director of Data Management at Ally Financial

Speaker

Mythili Banka is the Director of Data Management and certified Pega Decisioning Architect with 13 years of experience leading projects across banking, telecom, and consulting.

Mythili's expertise is in leveraging data analytics and AI to drive customer-centric solutions and deliver measurable business outcomes using BPM and Decisioning platforms. In her current role, Mythili is part of an omnichannel personalization project at Ally Financial to provide the best customer experiences. Mythili works closely with cross-functional teams to develop data-driven strategies that enhance customer engagement and loyalty. As a certified Decisioning Architect, she led various customer-facing engagements helping clients achieve omnichannel customer experience implementations using Pega CDH. Mythili has been in Consulting for over a decade and moved to Industry to grow in the financial sector.

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