2024 award categories

For banks, financial and payment institutions to enter.

For technology services and software providers to enter.

For any individual or team to enter.

Awarded to a bank/financial institution that has undertaken a major technology overhaul across its back-office payment platforms. The project must be large-scale and entail significant changes not just in the system itself, but also in processes, knowledge, organisation, integration, and other relevant aspects.

This is an award for changing the payments engine of a bank/financial institution – a far-reaching, complex initiative. This is not an award for a routine upgrade, a greenfield operation, or a small tech replacement for a niche operation.

The judges are looking for a detailed account of the initiative – from the reasons behind it, to the project milestones, the participants, the goals and challenges, and the results.

The project must deliver tangible benefits to the organisation, bring clear improvements, and achieve the goals it set out to achieve. The judges are looking for stats and facts that support this.

A successful nomination will be to the point and with supporting facts and stats, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to a bank/financial institution that has undertaken a major technology overhaul across its front-end payment platforms. The project must be large-scale and entail significant changes not just in the system itself, but also in processes, knowledge, organisation, integration, and other relevant aspects.

This is an award for changing the front-end payments engine of a bank/financial institution – a far-reaching, complex initiative. This is not an award for a routine upgrade, a greenfield operation, or a small tech replacement for a niche operation.

The judges are looking for a detailed account of the initiative – from the reasons behind it, to the project milestones, the participants, the goals and challenges, and the results.

The project must deliver tangible benefits to the organisation, bring clear improvements, and achieve the goals it set out to achieve. The judges are looking for stats and facts that support this.

A successful nomination will be to the point and with supporting facts and stats, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

The award recognises and celebrates hard work and best practice that has gone into launching a new payments brand – it can be an independent start-up payments proposition or a greenfield offshoot of an established bank/financial institution.

This award is for an organisation that is challenging the market, bringing genuinely useful payment services and products to market, and delighting customers.

The judges are looking for a detailed account of the initiative – from the reasons behind it, to the project milestones, the team, the technology, the goals and challenges, and the results.

The project must be operational and – although we appreciated that any greenfield operation takes time to fully realise the benefits – the judges are looking for at least some concrete evidence of the venture being on the right path.

A successful nomination will be to the point and with supporting facts and stats, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to a bank/financial institution that has successfully applied technology in an area of consumer payments.

The project must be significant in scope and demonstrate the measurable results – bringing clear improvements and achieving the set objectives. 

The judges are looking for a comprehensive account of the initiative – its rationale, the milestones, the challenges and progress, the outcomes, and the resultant benefits.

A successful nomination will be to the point and have the supporting facts and stats, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to a bank/financial institution that has successfully applied technology in an area of business payments.

The project must be significant in scope and demonstrate the measurable results – bringing clear improvements and achieving the set objectives. 

The judges are looking for a comprehensive account of the initiative – its rationale, the milestones, the challenges and progress, the outcomes, and the resultant benefits.

A successful nomination will be to the point and have the supporting facts and stats, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to a bank/financial/payment institution for a technology-driven cards initiative for retail customers, in a digital or physical environment.

The cards product/service or product must be up and running and be able to demonstrate its viability and success in practice – not in theory! – so the judges are looking for the supporting facts and stats.

The judges are looking for a comprehensive account of the initiative – what it is and why it was launched, the work that went into bringing it to life, the technology, the and the result.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to a bank/financial/payment institution for a technology-driven cards initiative for business customers – in a digital proposition or physical environment.

The cards product/service or product must be up and running and be able to demonstrate its viability and success in practice – not in theory! – so the judges are looking for the supporting facts and stats.

The judges are looking for a comprehensive account of the initiative – what it is and why it was launched, the work that went into bringing it to life, the technology, the and the result.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to a bank/financial institution for a technology-driven mobile payments initiative for retail customers.

The mobile payments service or product must be up and running and be able to demonstrate its viability and success in practice – not in theory! – so the judges are looking for the supporting facts and stats.

The judges are looking for a comprehensive account of the initiative – what it is and why it was launched, the work that went into bringing it to life, the technology, the and the result.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to a bank/financial institution for a technology-driven mobile payments initiative for business users.

The mobile payments service or product must be up and running and be able to demonstrate its viability and success in practice – not in theory! – so the judges are looking for the supporting facts and stats.

The judges are looking for a comprehensive account of the initiative – what it is and why it was launched, the work that went into bringing it to life, the technology, the and the result.

A successful nomination will be to the point and with supporting evidence, not the buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to a bank/financial institution for successful design – or a drastic redesign – of a consumer banking product or service focused on the customer/user experience (CX/UX) that has resulted in considerable improvement in user uptake, efficiency, ease of use and customer satisfaction.

The initiative must be operational; the resultant improvements and benefits must be tangible and measurable. 

The judges are looking for a comprehensive account of the initiative – what it is and why it was implemented, the work that went into bringing it to life, the technology, and the result.

As CX/UX is at the heart of this nomination, we want to understand how the CX/UX-focused tools, processes, and solutions benefitted the organisation and the business.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to a bank/financial institution for successful design – or a drastic redesign – of a business banking product or service focused on the customer/user experience (CX/UX) that has resulted in considerable improvement in user uptake, efficiency, ease of use and customer satisfaction.

The initiative must be operational; the resultant improvements and benefits must be tangible and measurable. 

The judges are looking for a comprehensive account of the initiative – what it is and why it was implemented, the work that went into bringing it to life, the technology, and the result.

As CX/UX is at the heart of this nomination, we want to understand how the CX/UX-focused tools, processes, and solutions benefitted the organisation and the business.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to a successful collaboration between a bank/financial institution and a paytech that has achieved measurable success based on impact and scalability.

The partnership should demonstrate benefits to all the partners involved, as well as deliver a viable product/service to the end-user.

The initiative must be operational and the results measurable.

The judges are looking for a comprehensive account of the partnership – what it is and why it was launched, the work that went into bringing it to life, the collaboration of the partners, the technology, and the result.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to bank/financial institution for championing financial inclusion and economic mobility in through a payment initiative.

Examples include products/services for the underbanked communities and areas; products and services for specific demographics that are often overlooked, such as children and pensioners; innovative salary and benefits management tools; increasing financial literacy; promoting financial health etc.

The initiative must be operational and the results tangible and measurable. 

The judges are looking for a comprehensive account of the initiative – what it is and why it was implemented, the work that went into bringing it to life, the technology, and the outcomes.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to a bank/financial institution for a project that has fraud protection technology for payments at its heart.

The initiative must be operational; the resultant improvements and benefits must be tangible and measurable. 

The judges are looking for a comprehensive account of the initiative – what it is and why it was implemented, the work that went into bringing it to life, the technology, and the result.

Fraud protection solutions and processes take center stage of this project, so we want to understand how this technology benefitted the organisation and the business.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to a bank/financial institution for a payments project that has artificial intelligence (AI) or machine learning (ML) at its heart.

The initiative must be operational; the resultant improvements and benefits must be tangible and measurable. 

The judges are looking for a comprehensive account of the initiative – what it is and why it was implemented, the work that went into bringing it to life, the technology, the and the result.

The AI/ML solution takes center stage of this project, so we want to understand how this technology benefitted the organisation and the business.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to a bank/financial institution for a payments-focused project that has data tools, processes, and solutions at its heart.

The initiative must be operational; the resultant improvements and benefits must be tangible and measurable. 

The judges are looking for a comprehensive account of the initiative – what it is and why it was implemented, the work that went into bringing it to life, the technology, the and the result.

Data takes center stage of this project, so we want to understand how this technology benefitted the organisation and the business.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to a bank/financial institution that has demonstrated genuine innovation in the payments area.

Using emerging technologies, putting in practice innovative ideas, reimagining processes and user journeys – this award is a for a product/solution/service that will define the future of banking and finance.

Give us something indisputably advanced, forward-thinking and that puts the bank/financial institution ahead of the curve!

The initiative must be operational; the resultant improvements and benefits must be tangible and measurable. 

The judges are looking for a comprehensive account of the initiative – what it is and why it was implemented, the work that went into bringing it to life, the technology, and the result.

As innovation is at the heart of this nomination, we want to understand what makes the applied tools, processes, and solutions innovative and how they benefitted the organisation.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

The award will honour a bank/financial institution for its outstanding contribution to a charitable cause, for example, through funds donated, services offered pro-bono, or a creative volunteer programme.

Whether it’s for demonstrating a strategic commitment to tackling social issues, developing innovative ways to engage employees in supporting the local community, or for outstanding collaboration with industry peers to deliver maximum, sustainable impact for charitable causes, this award will recognise the vision, leadership and spirit of collaboration that going beyond basic Corporate Social Responsibility (CSR) requires, and the universal and lasting positive change it inspires.

The PayTech for Good Award celebrates banks and financial institutions that actively put the wider community first and demonstrate the values of connection, collaboration, and generosity above and beyond the usual confines of business goals.

Awarded to a software provider for its payments solution for businesses that is built on modern technologies, has comprehensive functionality, and delivers clear and measurable improvements to its users.

The system must have at least one live site.

The judges are looking for a comprehensive description of the offering – its scope and functionality, technology, standout features, and, of course, use cases.

Please explain clearly what the solution is/does and how it solves a problem on a business level. Provide evidence of how your solution addresses the pain points and improves things.

A successful nomination will be to the point and with supporting evidence, not buzzwords.

We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to a software provider for its payments solution for consumers that is built on modern technologies, has comprehensive functionality, and delivers clear and measurable improvements to its users.

The system must have at least one live site.

The judges are looking for a comprehensive description of the offering – its scope and functionality, technology, standout features, and, of course, use cases.

Please explain clearly what the solution is/does and how it solves a problem on a business level. Provide evidence of how your solution addresses the pain points and improves things.

A successful nomination will be to the point and with supporting evidence, not buzzwords.

We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to a software and services provider for its spend management system that is built on modern technologies, has comprehensive functionality and a fully realised suite of modules, and delivers clear and measurable improvements to users.

The system must have at least one live site.

The judges are looking for a comprehensive description of the offering – its scope and functionality, technology, standout features, and, of course, use cases.

Please explain clearly what the solution is/does and how it solves a problem on a business level. Provide evidence of how your solution addresses the pain points and improves things.

A successful nomination will be to the point and with supporting evidence, not buzzwords.

We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to a technology & services provider that is demonstrating genuine innovation with its solutions in the area of artificial intelligence (AI).

Using emerging technologies, putting in practice innovative ideas, reimagining processes and user journeys – this award is a for technology that will define the future of banking and finance.

The system must have at least one live site.

Give us something indisputably advanced, forward-thinking and that puts the system users ahead of the curve!

The judges are looking for a comprehensive description of the offering – its scope and functionality, technology, standout features, and, of course, use cases.

As AI is at the heart of this nomination, we want to understand what makes the nominated technology innovative and how it benefits its users through the application of AI tools and technologies.

Please explain clearly what the solution is/does and how it solves a problem on a business level. Provide evidence of how your solution addresses the pain points and improves things.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to a technology & services provider that is demonstrating genuine innovation with its solutions in the area of digital identification and verification.

Using emerging technologies, putting in practice innovative ideas, reimagining processes and user journeys – this award is a for technology that will define the future of banking and finance.

The system must have at least one live site.

Give us something indisputably advanced, forward-thinking and that puts the system users ahead of the curve!

The judges are looking for a comprehensive description of the offering – its scope and functionality, technology, standout features, and, of course, use cases.

As digital trust is at the heart of this nomination, we want to understand what makes the nominated technology innovative and how it benefits its users through the application of digital identification verification and security tools and technologies.

Please explain clearly what the solution is/does and how it solves a problem on a business level. Provide evidence of how your solution addresses the pain points and improves things.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to a technology & services provider that is demonstrating genuine innovation with its solutions in the area of digital currencies and blockchain.

Using emerging technologies, putting in practice innovative ideas, reimagining processes and user journeys – this award is a for technology that will define the future of banking and finance.

The system must have at least one live site.

Give us something indisputably advanced, forward-thinking and that puts the system users ahead of the curve!

The judges are looking for a comprehensive description of the offering – its scope and functionality, technology, standout features, and, of course, use cases.

Digital currency is at the heart of this nomination, so we want to understand what makes the nominated technology innovative in its field and how it benefits its users.

Please explain clearly what the solution is/does and how it solves a problem on a business level. Provide evidence of how your solution addresses the pain points and improves things.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to a technology & services provider that is demonstrating genuine innovation with its solutions.

Using emerging technologies, putting in practice innovative ideas, reimagining processes and user journeys – this award is a for technology that will define the future of banking and finance.

The system must have at least one live site.

Give us something indisputably advanced, forward-thinking and that puts the system users ahead of the curve!

The judges are looking for a comprehensive description of the offering – its scope and functionality, technology, standout features, and, of course, use cases.

As innovation and forward thinking are at the heart of this nomination, we want to understand what makes the nominated technology innovative and how it benefits its users.

Please explain clearly what the solution is/does and how it solves a problem on a business level. Provide evidence of how your solution addresses the pain points and improves things.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

The award recognises and celebrates hard work and best practice that has gone into launching and running a new technology & services provider/paytech.

This award is for an organisation that is challenging the market and bringing genuinely useful solutions to its target segment.

The judges are looking for a detailed account of the initiative – from the reasons behind it, to the project milestones, the team, the technology, the goals and challenges, and the results.

The start-up must be up and running, and no more than five years old since its launch to market.

Please explain clearly what the start-up’s offering is and how it solves a problem on a business level. Provide evidence of how your solution addresses the pain points and improves things.

A successful nomination will be to the point and with supporting facts and stats, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

The award will honour a software provider for its outstanding contribution to a charitable cause, for example, through funds donated, services offered pro-bono, or a creative volunteer programme.

Whether it’s for demonstrating a strategic commitment to tackling social issues, developing innovative ways to engage employees in supporting the local community, or for outstanding collaboration with industry peers to deliver maximum, sustainable impact for charitable causes, this award will recognise the vision, leadership and spirit of collaboration that going beyond basic Corporate Social Responsibility (CSR) requires, and the universal and lasting positive change it inspires.

The PayTech for Good Award celebrates technology providers that actively put the wider community first and demonstrate the values of connection, collaboration, and generosity above and beyond the usual confines of business goals.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

Awarded to an individual – a man or a woman – for playing an instrumental role in the technology strategy and execution at a payments business in a bank/financial institution and going above and beyond their standard role duties.

We are looking for an individual who is truly making an impact in the payments services industry and contributing towards the industry's betterment.

The judges are looking for a comprehensive narrative of the individual’s endeavours and accomplishments that go beyond their standard day-to-day job duties.

We want to see the personal contribution of the nominated individual towards the success of their company/business/project/etc, i.e. what THEY are doing, not just the overall company achievements.

The judges are also looking for information about this individual’s strive towards the industry’s betterment, for example, mentorship projects, contribution to charitable causes, diversity & inclusion initiatives, and so on.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

This award is for an individual, so make the nomination about them and why they deserve to win!

This award will laud an outstanding woman for her distinguished leadership and inspiring work as a founder of a payments/paytech-focused company, and, equally importantly, making a positive impact on the paytech industry.

The judges are looking for a comprehensive narrative of the individual’s endeavours and accomplishments in founding their company, overcoming the challenges, and building up its business.   

We want to see the personal contribution of the nominated individual towards the success of their company, i.e. what THEY are doing, not just the overall company achievements.

The judges are also looking for information about this individual’s strive towards the industry’s betterment, for example, mentorship projects, contribution to charitable causes, diversity & inclusion initiatives, and so on.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

This award is for an individual, so make the nomination about them and why they deserve to win!

This award will laud an outstanding individual – man or woman – for their distinguished leadership and inspiring work as a founder of a payments/paytech-focused company.

The judges are looking for a comprehensive narrative of the individual’s endeavours and accomplishments in founding their company, overcoming the challenges, and building up its business.   

We want to see the personal contribution of the nominated individual towards the success of their company, i.e. what THEY are doing, not just the overall company achievements.

The judges are also looking for information about this individual’s strive towards the industry’s betterment, for example, mentorship projects, contribution to charitable causes, diversity & inclusion initiatives, and so on.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

This award is for an individual, so make the nomination about them and why they deserve to win!

This award will laud an outstanding woman for her distinguished leadership and inspiring work in the payments industry, and, equally importantly, making a positive impact on the wider payments industry.

The judges are looking for a comprehensive narrative of the individual’s endeavours and accomplishments that go beyond their standard day-to-day job duties.

We want to see the personal contribution of the nominated individual towards the success of their company/business/project/etc, i.e. what THEY are doing, not just the overall company achievements.

The judges are also looking for information about this individual’s strive towards the industry’s betterment, for example, mentorship projects, contribution to charitable causes, diversity & inclusion initiatives, and so on.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

This award is for an individual, so make the nomination about them and why they deserve to win!

The Rising PayTech Star Award celebrates driven, inspirational, and dynamic professionals – men and women – working in a payments sector and looking to make their mark on the industry.

The judges are looking for determined, up-and-coming role models with ambition to make an impact, hunger for knowledge, enthusiasm to develop their skills further and successfully rise to the challenges.

The judges are looking for a comprehensive narrative of the individual’s endeavours and accomplishments that go beyond their standard day-to-day job duties.

We want to see the personal contribution of the nominated individual towards the success of their company/business/project/etc, i.e. what THEY are doing, not just the overall company achievements.

The judges are also looking for information about this individual’s strive towards the industry’s betterment, for example, mentorship projects, contribution to charitable causes, diversity & inclusion initiatives, and so on.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

This award is for an individual, so make the nomination about them and why they deserve to win!

This award will laud a team working in an organisation in the payments sector that has stood out for its teamwork, efficiency, collaborative spirit and going above and beyond in achieving the goals and delivering value to the project/organisation.

We are looking for a team that can demonstrate what it means to work together for a common goal and produce outstanding results.

The judges are looking for a comprehensive narrative of the team’s endeavours and accomplishments.

We want to see a comprehensive account of the team and its contribution towards the success of their company/business/project/etc, i.e. who they are and what they are doing as a TEAM, not just the overall company achievements.

The judges want to understand how the team operates and collaborates, its work and responsibilities, the issues they solve and how they are doing it, overcoming the challenges, and the outcomes that demonstrate concrete results.

A successful nomination will be to the point and with supporting evidence, not buzzwords. We do not want to see press releases, advertorials, or sales & marketing brochures.

This award is for a team, so make the nomination about them and why they deserve to win!