Show Policies

Informa and PM Springfest care strongly about our network of exhibitors, colleagues and industry communities. It is our top priority to ensure our events will be organized in accordance with official government and local authority guidelines, as well as any venue or location specific regulations. We continue to monitor any changes in the regulations and items will be amended to ensure continued compliance of said regulations.

Please note that all restrictions and requirements are subject to change at any time to best protect the health and safety of all its audiences in accordance with government guidelines and legal allowances.

Please check back closer to the event for any updates.

The trade show floor is intended to be a professional Business-to-Business environment and includes live onsite demos, often involving heavy machinery - for safety reasons we highly recommend that children do not attend.

On choosing to allow your badge to be scanned by an exhibitor or sponsor, you are providing the exhibitor or sponsor with personal information and in doing so you agree to the exhibitor or sponsor contacting you in the future about their products or services. You understand that you can opt-out of this contact at any time by contacting the exhibitor or sponsor. Badges cannot be read remotely and must be scanned before any details are shared with exhibitors and sponsors.

You understand that your badge may be scanned on entry/exit to the Event and used in relation to event safety/security and that the event organizer may use this information in aggregate form to analyze/improve the visitor experience. Scanning at entry/exit is not associated with third party marketing consent choices that you may make.

Informa (and any third-party platform provider acting on our behalf) will use your personal information provided during the registration process to host and manage the virtual event and for analyzing visitor traffic with a view to improving the event experience for visitors.

During the virtual event, if you accept a connection or meeting invite or interact with sponsored content (e.g. attend live session or demonstration) your full contact details will be shared directly with a sponsor or exhibitor and they may follow-up in line with your indication of interest. For more information on how we use your data, please visit our  Privacy Policy.

Please be aware of fraudulent offers to buy data lists. We do not sell or release data and have strict policies around the protection of data at Informa. These scammers do not have any relationship with the Event or Informa and they do NOT have the data they are attempting to sell.

We continually work with our Show Management and legal team in sending the spammers cease and desist letters; however they are persistent and continue to send under different email addresses and different aliases. If you receive one of these emails, please BLOCK and MARK AS SPAM in your inbox, and forward it to spam@fightspam.gc.ca.

Your registration is an offer to Informa to attend an Event which is subject to Informa's acceptance in writing (which may include (without limitation) an email). A binding contract between Informa and you will only be formed when written confirmation of acceptance ("Confirmation" or "Confirmed") is sent by Informa to you (whether or not it is received) using the contact details you provided at the time of registration. You should contact Informa if you have not received Confirmation within 5 days of your registration, but in any event if Confirmation is not sent within 14 days of Informa receiving your registration, your registration will be deemed to be accepted unless Informa notifies you otherwise. Informa reserves the right in its sole discretion to refuse to accept your registration.

You will pay Informa the fees specified in your booking form for the Event ("your fees"). Payment of your fees must be received in full and in cleared funds by Informa from you in accordance with Informa's payment terms from time to time in force but in any event not later than 48 hours before the Event. If payment of your fees in full is not received before the Event, Informa may (at its sole discretion) either require such payment as a condition of your access to the Event or refuse or block your access to the Event (whether physical or virtual). No refunds of any proportion of your fees already paid (if any) will be made and any balance of your fees will remain due and payable where access to an Event is refused under this Condition 2.1.

All discounts can only be applied at the time of registration and discounts cannot be combined. All discounts are subject to Informa's approval. Discounts for group registrations are only valid for the number of delegates specified on your booking form. If the number of delegates that actually attends the Event is (for any reason) less than the number specified in your booking form, then Informa may (at its sole discretion) change your fees to reflect the number of delegates that actually attend the Event in line with Informa's published prices then in force. Any additional sums payable to us as a result shall be paid in line with this Condition 2.

Prices for each Event are correct at the time of publication. Informa reserves the right to change the prices at any time but changes will not affect registrations which have already been confirmed by Informa.

It is the intent of the parties that Informa will receive payment of your fees net of all applicable taxes, including without limitation, sales, VAT, service or withholding taxes ("Taxes"), all of which shall be paid solely by you. If and to the extent that any Taxes are levied upon, or found to be applicable to, the whole or any portion of the payment of your fees, the amount of such payment shall be increased by an amount necessary to compensate for the Taxes (including any amount necessary to "gross up" for Taxes levied on the increase itself).

You may transfer or roll-over your conference pass in accordance with the following policy:

• No refunds for Expo only passes will be provided. You may transfer your registration to another colleague at any time.
• No refunds for combined Expo and Conference passes will be provided. You may transfer your pass to another colleague at any time. In the event that no one can attend in your place, you can request to roll-over your registration to the following year. To roll-over your pass, please contact pmsf@informa.com
• Please note that the conference program is subject to change including programming cancellations and scheduling. PM Springfest is not responsible, and refunds will not be provided under these circumstances. Please check the website for the most up-to-date scheduling.
• Payment of registration confirms that you have read, understood, agreed, and will comply with the published policy.

Informa may (at its sole discretion) change the format (including, without limitation, from a physical in-person Event to a virtual Event and vice versa), speakers, participants, content, venue location and programme or any other aspect of the Event at any time and for any reason, whether or not due to a Force Majeure Event, in each case without liability.

Informa may (at its sole discretion) change the date or cancel an Event at any time for any reason. Where Informa changes the date or cancels the Event for any reason except due to a Force Majeure Event (in which case the terms of Condition shall apply) Informa shall automatically transfer your registration to any rearranged Event that Informa chooses to organise (acting in its sole discretion). If you promptly, and not more than 21 days after being notified by Informa of the new date(s) of the Event, notify Informa in writing that you do not wish to attend the rearranged Event or if Informa elects not to rearrange the Event then you will (as your sole remedy) be entitled, at your discretion, to receive either a credit note or a refund in respect of your fees received by Informa. After expiry of the 21 day notification period set out above you may still cancel your registration for the rearranged Event; Condition 3 above shall apply with reference to the new dates and an administrative charge may be payable.

Where a Force Majeure Event has or may have (in Informa's sole discretion) an adverse impact on: (i) the ability of Informa to hold the Event on the planned Event platform or on the planned date; or (ii) the Event generally, then Informa shall be entitled but not obliged (in its sole discretion) to either: (i) provide an alternative format, facility or online platform for the Event; and/or (ii) reschedule the Event. Any of your fees received by Informa shall be applied to any rearranged or rescheduled Event held pursuant to this Condition 4.3 and you shall not be entitled to object to such rearranged or rescheduled Event or have any right to claim any compensation in respect thereof. If Informa is unable or elects not to rearrange or reschedule the Event pursuant to this Condition 4.3, then you will (as your sole remedy) be entitled, in your sole discretion, to receive either a refund or credit note in respect of your fees received by Informa.

These terms and conditions shall equally apply in respect of any rearranged or rescheduled Event organised by Informa pursuant to Conditions 4.2 and 4.3,.

For the purpose of these terms and conditions "Force Majeure Event" means any event or circumstance arising that is beyond the reasonable control of Informa (including but not limited to governmental laws, ordinances, regulations, requisitions, restrictions, guidelines, recommendations or action, imposition of sanctions, embargo, military action, acts or threats of terrorism or war, mob, civil commotion or riot, health scares (including without limitation, epidemic and pandemic (e.g., COVID-19), whether or not new, ongoing or recurring), fire, acts of God, flood, drought, earthquake, severe weather, disaster, disruption to transportation, third party contractor/supplier failure, venue damage or cancellation, industrial dispute, strikes, labour disputes, interruption/failure of utility service, lack of commodities or supplies, accidents, nuclear, chemical or biological contamination, speaker or participant cancellation or withdrawal, or any other comparable calamity or casualty).

To the fullest extent permitted by the applicable law, Informa shall not be liable to you for any loss, delay, damage or other liability incurred resulting from or arising in connection with the cancellation or date change of the Event howsoever arising or any venue change. You acknowledge and agree that the provisions of Conditions 4.1, 4.2 and 4.3 set out your sole remedy should the Event be changed, postponed or cancelled and all other liability of Informa is expressly excluded.

• You undertake to be responsible for any technical requirements needed to enable you to access the Event website, app or other platform provided to you in relation to an Informa product or service, which may include Informa’s Streamly video streaming service platform available at https://streamly.video/ (“Streamly”) which hosts multimedia recording(s) of the Event and other non-Event related content available for on-demand video streaming available to attendees of Events within the PM Springfest vertical.

• We do not guarantee that the Event Platform will operate continuously, securely or without errors or interruption, and we do not accept any liability for its temporary unavailability. We do not guarantee that the Event Platform and/or any content thereon (including, without limitation, any content available for download) will be free from viruses, infections, Trojan horses, worms and/or any other code that has contaminating or destructive properties.
  
  
• You must not attempt to interfere with the proper working of the Event Platform (for example, by attempting to circumvent security or tamper with, hack into or otherwise disrupt any computer system, server, website, router or any other internet connected device).
  
  
• You agree to comply with any website terms of use and/or fair or acceptable use policies indicated on any website on which the Event Platform is hosted, including but not limited to https://informaconnect.com/terms- of-use/ and any terms of use on www.Streamly.video from time to time. To the extent your Event booking includes Streamly or access you/delegate(s) agree to be bound by the terms of use available at https://informaconnect.com/terms-of-use/ in respect of such use. To the extent of any conflict between these delegate terms and conditions and the terms of use available at https://informaconnect.com/terms-of-use/, the website terms of use shall govern (but only to the extent of such conflict).
  
  
• We do not endorse or accept any responsibility for the content, or the use of, any goods or services that may be identified or described on the Event Platform and we shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of, or reliance on, any content, goods or services available on or through the Event Platform or any website or other resource referenced therein.
  
  
• Informa may issue you with a username and password. Usernames and passwords are confidential and remain the property of Informa at all times and may not be sold, assigned or transferred to any third party without our permission. Your username and password are personal to you. You hereby agree that you will not permit others to use your username or password and you will be and remain liable for the acts of any person using your username and password.
  
  
• Any multimedia recording(s) or videos, posts, messages, or other materials, information or data you supply or upload to the Event Platform where that Event Platform is Streamly will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such user generated content for any purpose. You hereby waive any moral rights in any user generated content to the extent permitted by applicable law.
  
  
• Any posts, messages, or other materials, information or data that you supply or upload to the Event Platform where that Event Platform is “PM Springfest” will be considered proprietary to you but non-confidential, save that Informa undertakes not to disclose such user generated content outside of the “PM Springfest” platforms. Informa shall not acquire any ownership or intellectual property rights in any content or data that you input or share within “PM Springfest”. You grant to Informa a non-exclusive, non-transferable license to access and use the data you input into these platforms, and any intellectual property rights owned by you and comprised therein, for the purpose of operating, promoting, and improving “PM Springfest”.
  
  
• You shall not make libellous postings or any postings which are illegal or infringe the intellectual property rights of any third party. Informa will not be responsible for monitoring content uploaded on the Event Platform for compliance with law.
  
  
• You may use the Streamly Event Platform for access to the Event and for viewing on-demand content made available to you on Streamly (to the extent access to Streamly is included in your booking form). In respect of any Event Platform you must not: (i) download, store, reproduce, transmit, display, copy, distribute, exploit or use the Event Platform and/or any content thereon for your own commercial gain, (ii) use the Event Platform and/or any content thereon in any manner other than in compliance with law, these terms and conditions and the applicable Event Platform terms and conditions, (iii) infringe our intellectual property rights or those of any third party in relation to your use of the Event Platform and/or any content thereon, (iv) send messages, comment, upload or link to any material that is reasonably considered defamatory, offensive, harassing, misleading or unlawful content, (v) transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation, and/or (vi) knowingly transmit, send or upload any data that contains viruses, infections, Trojan horses, worms and/or any other code that has contaminating or destructive properties viruses.
  
  
• By uploading content to the Streamly Event Platform, you grant to Informa and to each user of the Streamly Event Platform a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to use that content (including to reproduce, distribute, modify, display and perform it) for the purpose of operating, promoting, and improving the Streamly Event Platform. The licences granted herein shall continue until such content is removed from the Event Platform. Informa may use automated systems or filters that analyse the uploaded Streamly content to help detect infringement and abuse, such as spam, malware, and illegal content. Informa reserves the right to monitor and track visits to the Streamly Event Platform. If Informa reasonably believes that any uploaded Streamly content (i) is in breach of these Conditions or (ii) may cause harm to Informa, our users, or third parties, Informa reserves the right to remove or take down some or all of such uploaded Streamly content but we do not have any obligation to do so. Informa may operate a notice and takedown system whereby users of the Streamly Event Platform may report content and request its removal from the Streamly Event Platform.
  
  
• Informa is under no obligation to oversee, monitor or moderate any interactive service we provide on the Event Platform and, without limitation, we expressly exclude all liability for any loss, injury or damage whatsoever arising from the use of any interactive service by any user, whether the service is moderated or not.

Informa may (at its sole discretion) refuse access to, or eject / block from the Event, any person in its absolute discretion, including (without limitation) any person who fails to comply with these terms and conditions or who in the opinion of Informa represents a security risk, nuisance or annoyance to the running of the Event. You agree to comply with all reasonable instructions issued by Informa or the online platform owners or operators at the Event.

All unauthorized photography and / or the recording or transmitting of audio or visual material, data or information is expressly prohibited. You consent to Informa Group undertaking multimedia recording of the Event which may include your participation in the Event as a delegate (the “Content”) and you consent to the use by Informa Group of any such recording anywhere in the world for promotional, marketing and other purposes. You acknowledge and agree that Informa Group is the exclusive owner of all rights in the Content and hereby waive any and all: (a) rights in and to such Content, and (b) claims that you may have relating to or arising from the Content or its use.

To the fullest extent permitted by the applicable law, Informa excludes: (a) all liability for loss, injury or damage to persons or property at the Event; (b) all indemnities, warranties, representations (whether express or implied); and (c) any actual or alleged indirect loss or consequential loss, any loss of profits, anticipated profits, savings, loss of business revenue, loss of business, loss of opportunity, loss of goodwill, or any other type of economic loss, suffered by you howsoever arising. If Informa is liable to you for any reason, Informa's total liability to you in relation to the Event (whether under these terms or conditions or otherwise) is limited to the amount of your fees received by Informa.

If, by reason of any Force Majeure Event, Informa is delayed in or prevented from performing any of its obligations to you under these terms and conditions or otherwise, then such delay or non-performance shall not be deemed to be a breach of these terms and conditions and no loss or damage shall be claimed by you by reason thereof. Informa's obligations shall be suspended during the period of the delay or non-performance and Informa and you shall each use reasonable endeavours to mitigate the effect of the Force Majeure Event. The provisions of this Condition 10.1 are subject to the provision of Condition 4.3.

Informa reserves the right to amend these terms and conditions from time to time. However, you will be subject to the terms and conditions in force at the time you submit your registration.

No person other than you and Informa shall have the right to enforce these terms and conditions between us without the prior written agreement of you and Informa.

The governing law of these terms and conditions shall be determined based on the location of in which the Event is due to take place:

1. If the Event is originally scheduled to be held in the United States or Canada, then these terms and conditions are governed by the laws of the State of New York (without application of conflicts of laws principles) and you submit to the exclusive jurisdiction of the federal and state courts located in New York County, NY, having appropriate subject matter jurisdiction; or Nothing in this Condition shall prevent or restrict Informa from pursuing any action against you in any court of competent jurisdiction.

We are the owner or the licensee of all copyright, trademarks, design rights, database rights, confidential information or any other intellectual property rights (together the Intellectual Property) in our Sites. The Intellectual Property in our Sites is protected by copyright and other intellectual property laws and treaties around the world. All such rights are reserved. Informa owns the copyright of the presentation videos, which will be published on our secure server for as long as the content is deemed relevant. The Presentation and any Presentation materials are the Presenter’s original material or material for which they have full authority to grant the rights of use.

You should consider carefully whether or not you will be able to participate in any activities offered as part of a programme relating to the Event. Informa warns that some activities may be physically demanding and/or carry inherent dangers. You understand that some exercise-based activities may be a risk to your physical health and safety if you do not perform them correctly. You accept that, if a programme exists for the Event you are attending, it is entirely your responsibility to decide whether or not participation in any activity offered as part of the programme is appropriate to your capabilities, aptitude, fitness and health. If you have any concerns about your capabilities, aptitude, fitness and/or health to participate you should consult with (and follow the recommendations of) a medical professional prior to engaging in any activity. If at any time during any activity you feel unwell or consider that it is unsafe for you to continue, please stop the activity immediately and seek appropriate advice.

You also accept that it is entirely your responsibility to observe all health and safety requirements and instructions that you may be given in relation to activities. If you are participating in any activity that is offered virtually for participation in a home or office environment, you should ensure that your environment is safe, provides adequate space and is free of dangerous or hazardous objects and materials. To the extent permitted by applicable law, Informa and all entities within the Informa group (as well as any employees or other representatives of the same) excludes all liability for any loss, injury or damage whatsoever that you may suffer in connection with or arising from your participation in any activities offered as part of the programme (including, without limitation, any activities held outside of, or incidentally to, the main Event that you are attending), whether direct, indirect, consequential, special, incidental or punitive loss, injury or damage (including, without limitation, injury to persons, property damage, theft, loss of profits, loss of business, loss of opportunity, loss of goodwill, loss or corruption of data or any other type of economic loss, injury or damage) or otherwise. The limitations and exclusions in this paragraph only apply to the extent permitted by applicable law.

If you wish to contact us in relation to these terms and conditions, please contact us at:
Informa Connect – Legal Department, Informa PLC, 5 Howick Place, London, SW1P
1WG, UK / +44 (0) 20 7017 5000.

PM Springfest is committed to excellence in serving all attendees including persons with disabilities. We are also committed to giving people with disabilities the same opportunity to access our Show and allowing them to benefit from the same services, in the same place, and in a similar way as other participants.

Wheelchair Availability: The Metro Toronto Convention Centre has a limited number of wheelchairs available on a first-come, first-served basis at their Guest Services desks located on Level 500 (South Building). Individuals will be required to leave a piece of ID which will then be handed back once the device is returned. Individuals cannot reserve the wheelchairs in advance.

Service animals are allowed into our event.

Complimentary Admission: PM Springfest will offer a complimentary admission badge for support person of a person with a disability. Persons with disabilities should visit the Registration Desks to purchase their admission and receive the complimentary support person’s badge.

Persons requiring accommodation in the event of an emergency evacuation should notify the staff in the MTCC Accessibility & Services Desk in Room 501A (South Building). Alternatively, contact Security on the emergency line: ext. 8160 from any black house phone on the wall.

PM Springfest staff will do their best to communicate with people with disabilities in ways that consider their disabilities. To ensure your visit to PM Springfest is a rewarding experience, contact us in advance to let us know how we can better assist you. Should you require accommodation, please email PMSF@informa.com three weeks prior to the event opening day and we will work with you to meet your accessibility needs. If you have any questions whilst on-site at PM Springfest, please talk to our team at registration.

In the event of a planned or unexpected disruption to services or facilities for attendees with disabilities, PM Springfest will notify attendees promptly. A clearly posted notice will include information about the reasons for the disruption, its anticipated length of time and a description of alternative facilities, if available. The notice will be posted at the point of service or facility disruption.

The goal of PM Springfest is to meet and surpass expectations while serving attendees with disabilities. Comments on our Show regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way Informa Canada provides products, good and service to people with disabilities can be made to Mihaela Chirila, Human Resources Manager by email hr@informacanada.com.

All information will remain confidential.