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Rare Disease Conference 2024 - Rare Disease Summit
March 19-21, 2024
Pre-Conference Workshops on March 18, 2024Philadelphia Marriott Downtown | Philadelphia, PA

Sean McDade
Founder and CEO at PeopleMetrics


Sean McDade, Ph.D, is the founder and CEO of PeopleMetrics, a leading provider of customer experience research. Sean has worked with leading pharmaceutical companies such as Genentech, Sanofi, and Vertex.

Sean’s book, Pharma Customer Experience, is an Amazon best seller and focuses on the patient experience in the pharmaceutical industry. In Q2, Sean will release a second book focusing on Pharma CX called The Psychology of Physician CX, which focuses on the physician experience with pharmaceutical companies. Together, these books discuss how pharma can evolve from manufacturing and marketing products to creating experiences that help patients achieve medical outcomes.

Agenda Sessions

  • Building Bridges in Pharma: How Patient Support Services Can Renew Physician Trust