Mona Althagafi

KSA Country Director at Serco Middle East

Speaker

As Country Director, Mona is responsible for the performance and results of various contracts in Saudi Arabia, leading large and diverse teams across multiple sites. She is also responsible for driving growth in the Kingdom of Saudi Arabia, which includes the operational delivery of our core offering of data, asset and workforce management. Mona plays an integral role in establishing and growing the Citizen Services business in the Kingdom, to support Vision 2030 with a commitment to service excellence and customer experience, strengthened through ExperienceLab.

Mona has overseen the evolution of the KSA business for Serco, with a number of project wins secured in 22/23 and the opening of its new regional hub in Riyadh solidifying the company’s commitment to the Kingdom.

Bringing over 20+ years of local KSA experience, her appointment to this position follows her previous position at the Ministry of Communications and Technology in Riyadh where she successfully led the planning of the Smart Government Strategy as well as the planning and execution of the e-government programme strategy, in line with Saudi Arabia’s Vision 2030.