Simplifying Work Processes & Procedures

The Simplifying Work Processes & Procedures course is a four-day Informa Connect Academy programme that helps you simplify work as an integrated system of customers, activities, decisions, roles, information, technology and controls. It teaches you to select and scope improvement opportunities, map the real current state, measure performance and diagnose waste, bottlenecks, rework, failure demand and root causes.

You then apply Lean, ESIA and process-redesign principles to eliminate unnecessary work, improve flow, clarify decision rights and retain only the controls that genuinely protect quality, compliance and risk.

The course equips you with practical tools, techniques and strategies to simplify the way work is performed, documented and managed.

• Root Cause Analysis: Apply practical tools, templates and checklists to analyse root causes, simplify procedures, clarify roles and responsibilities and strengthen accountability.
• Continuous Improvement: Explore recognised process-improvement approaches, practical case studies and real-world examples of how organisations simplify work and improve operational performance.
• Business Process Management: Identify and reduce delays, duplication, unnecessary approvals, rework and other forms of process waste while improving customer and employee experience.
• Lean Process Improvement: Redesign processes before digitalisation or automation, ensuring that inefficient or unnecessarily complex work is not simply automated at speed.

You develop five practical capabilities, applied to a real or realistic workplace process throughout the course.

• Process Mapping Training: Map and scope end-to-end work using SIPOC (Suppliers, Inputs, Process, Outputs and Customers), flowcharts and swimlane diagrams to expose handoffs and delays.
• Process Improvement Diagnosis: Diagnose waste, bottlenecks, rework and failure demand using value-added analysis, process measures, Pareto analysis and the Five Whys.
• Lean Training Methods: Redesign work using ESIA (Eliminate, Simplify, Integrate and Automate), Lean flow principles, decision-rights analysis and risk-based controls.
• Standard Operating Procedures: Write clear, user-centred procedures, work instructions, checklists and digital workflows that make the improved process easy to follow.
• Operational Excellence Training: Test, implement, measure and sustain improvements through pilots, stakeholder engagement, ownership, benefits tracking and continuous improvement.

Download the course brochure for the full four-day outline.

The course is designed for professionals responsible for improving workflows, simplifying processes and procedures, reducing inefficiencies and enhancing operational performance.

• Business Process Improvement: Process improvement and operational excellence professionals, business analysts and process analysts.
• Process Mapping Practitioners: Project and programme managers, alongside operations and service managers accountable for end-to-end delivery.
• Quality and Risk Assurance: Quality, compliance and assurance specialists, together with risk and internal control specialists.
• Transformation and Shared Services: Transformation and change professionals, human resources and shared services leaders, and IT, digital and automation professionals.
  
  

You must meet two criteria to be eligible for an Informa Connect Academy Certificate of Completion:#

• Satisfactory attendance: You must attend all sessions of the course. If, for any reason, you miss more than two hours of the course sessions, you will not be eligible to sit the course assessment.
• Successful completion of the course assessment: Assessments will be ongoing and based on in-class participation and activities.

If you do not meet these criteria, you will receive an Informa Connect Academy Certificate of Attendance. If you have not attended all of the course, the Certificate will clearly state the number of hours you attended. A short pre-course diagnostic will be used to understand your experience and learning priorities; it will not be graded. Your final applied assessment and capstone presentation will serve as the post-course assessment.

Yes, the Simplifying Work Processes & Procedures programme can be fully customised to meet the specific requirements of your organisation or team.

Informa Connect Academy offers tailored learning solutions, which include the following approaches:

• Bespoke Training: Programmes designed exclusively for your organisation, utilising traditional classroom, blended, or online learning models.
• Multi-Lingual Delivery: The training can be delivered in different languages to best suit your team.
• Executive Coaching: Specialised training targeted for current and future leaders or managers.
• Consultancy Services: Direct access to subject matter experts and global consulting networks to address your specific corporate challenges.

Contact our team at cts@informa.com.

We are part of Informa, a global FTSE 100 business with a network of trusted brands in specialist markets and more than 11,000 colleagues working in more than 30 countries. Informa Connect Academy builds on all the expertise that Informa Connect offers, responding to the needs and aspirations of students, industry professionals, and educational partners.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge.

Informa Connect Academy offers professional training across 18 sectors, including energy, finance, HR, leadership, project management, procurement, technology, strategy and risk. Courses are delivered in person across the UK, Europe, the Middle East and APAC, as well as live online, on demand or tailored to your organisation. Many courses are certified by internationally recognised professional bodies, helping learners gain respected credentials and advance their careers.

Explore some of our key sectors:

• Finance & Audit, Risk and Governance
• Human Resources
• Project Management
• Energy
• Maritime
• Technology
• Leadership
• Strategy and Innovation
• Law
• Procurement & Supply Chain

Explore programmes by sector in our course catalogue or calendar.