Exhibitor Manual & Sustainability

Your safety at our events is our top priority. Please click here to see what we will be doing at this event to ensure we can bring you together with your peers, clients and colleagues as safely as possible.

We aim for all of our events to be run in an environmentally and socially responsible way whilst seeking to inspire sustainable development in our markets.

We do this not only because more than 80% of our attendees tell us that they care that our events are run in a responsible manner, but because it is the right thing to do for our customers, colleagues, and the communities we serve.

Here is a 10 point check list which reflects our commitment to running a sustainable event with the cooperation of our partners. 

By working together, we can make the event more memorable, meet our audience’s expectations and reduce wasted time, resources, and costs.

Through our commitment to the evolution of sustainability in the exhibitions industry, we aim to ensure that we are delivering the best possible experience for our customers. We believe that by moving away from the use of disposable exhibition stands we will improve the ease, quality, safety and sustainability of the exhibitor experience at our events. Therefore, as part of event regulation we ask that exhibitors do not use disposable stands. Disposable stands are defined as space only stands made to be used only once which are usually constructed from raw materials at the venue during build up and the main structure is disposed of after the event. XXXPlease see the information here on our Better Stand commitment.XXXX

In keeping with our sustainability aims at SuperInvestor we are asking that exhibitors do not provide giveaways at this event and we would like all of our exhibitors to embrace this sustainability goal with us.

In order to assist with this, and remove the need for handouts and giveaways, SuperInvestor will provide QR codes to exhibitors that can be shown on your stand – these can be used for people to download materials such as white papers or brochures, or to simply share their details with you. SuperInvestor's lead generation system will be provided to you to upload these materials, track leads and make notes. Please see more details on this in the Lead Generation section below.

Please contact Rachel Lewis if you have any questions about this at all.

• 100 word company profile & eps logo - by return
• Pass registration - by 9 August - details on how to register passes to follow
• Exhibitor declaration - by 9 August
• Hotel reservation - as soon as possible

Please send details to Rachel Lewis

If you have not already sent us your company profile please provide the following:

100 word company description plus website address.

Please submit your company profile to Rachel Lewis by return. 

Alternatively, please confirm to the same email address if the profile currently online is correct.

Please email your logo as an eps file to Rachel Lewis by return.

Details of how to register passes included in your contract will be follow shortly.

Should you wish to purchase any additional passes, please contact our marketing manager, Stephen Ashiotis, who will share a booking link.

Exhibitors must not exceed their allocated space. Please be sure to check that your stand will fit within your 3m x 2m space. The Organisers reserve the right to move any items outside the boundaries of your allotted space.

The following are provided for all stands free of charge:

• 1 x desk
• 2 x chairs
• 1 x 230 V power supply

ALL ADAPTERS MUST BE PROVIDED BY EXHIBITORS. KNECT365 WILL NOT BE ABLE TO PROVIDE THESE ON SITE.

Please be advised that you are responsible for ensuring that any equipment or materials brought by yourselves are covered by your own insurance. You should have public liability insurance to cover your attendance at the event.

Complimentary wireless internet will be provided for all exhibitors. If you require a fixed line connection, please contact Rachel Lewis who will provide details of who to contact at the venue to arrange this.

The floor plan will be sent for you to select your stand in due course.

As an exhibitor it is essential that you read the health and safety rules.  

The declaration must be returned by 9 August so that SuperReturn CFO/COO are aware what you plan to do at this event. 

If you have a free build stand you must read the rules here and return stand plans, risk assessments, method statements and a copy of the insurance certificate before permission to build is given.

Exhibition Build Up*

From 3pm-5pm on Monday 20th  September

Exhibition Break Down

From 4:00pm- 5:00pm on Wednesday 22nd September

*Please note that these times may change – you will be informed closer to the event if this is the case

It is your responsibility to book your courier for both delivery AND collection. It remains a private arrangement between you and your chosen courier company. In addition, it is your responsibility to pay all customs charges; otherwise all the materials may be refused.

Materials can be sent to the hotel no earlier than Friday 17th  September.

Please use the delivery label for ALL items being delivered – items not labelled correctly are likely to go missing! 

All goods must be covered by proper customs documents – please mention it is a temporary exportation in order to avoid paying more taxes than expected.  The hotel will not pay any taxes/duties etc and will not accept any underpaid charges. 

Remember – it is your responsibility to arrange for items to be picked up at the end of the event – items must be collected by the end of 22nd September. You must book the courier and ensure that your items are clearly labelled with your company name and the return address. Items left after this time will be disposed of. Please ensure the collector brings collection instructions detailing the following:

Quantity & description of items being collected

Name of the Event

Date of Collection

Proof of Collection

Deliveries to the InterContinental - O2:

All deliveries must enter the hotel via its loading bay which is located at the back of the hotel by the  
Meridian Gate. To enter the back of the hotel you must drive through The O2 arena’s security gate. Access will only be granted with a valid vehicle ticket with barcode. Tickets are issued by the Meetings & Events Planner prior to the event and can be presented on either a printed hard copy or on a smart phone or tablet. For any questions on this, or to arrange a delivery of your stand, please contact Rachel Lewis.

AV Supplier:

Should you wish to order any AV/screens for your stand, please contact:

ThreeSixty Events Ltd

Jonathan Ruttley

Tel: 01923 202212

Furniture Supplier:

If you wish to order any furniture other than a standard desk and 2 chairs, please contact Rachel Lewis who will provide a suggested supplier for the event.

To arrange accommodation please go to the Plan Your Visit page.

Demand for rooms can be very high, so please book early to avoid disappointment. SuperReturn takes no responsibility for hotel reservations.

Informa Connect does not have a third party hotel booking agency representing this event aside from the above links. If you are contacted to book accommodation by any agency, this is not recommended as they are unknown to Informa Connect and the hotel.