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FREQUENTLY ASKED QUESTIONS

Q1: I'm already registered attendee, what happens with my registration?

Your existing in-person conference registration ticket will automatically be carried over to our 100% virtual event and you do not need to re-register. Additionally, all existing F2F conference pass purchasers are entitled to invite one (1) additional colleague to attend the virtual conference & exhibition at no additional charge (see Q6 below for details).  Should you have any queries about your registration, please contact our Delegate Relations Director Jessica Purnell at jessica.purnell@informa.com.


Q2: I am a sponsor/exhibitor, what happens next?

Our number one priority is to deliver you an outstanding virtual experience, resulting in more opportunities for networking, brand visibility and lead generation than ever before.  Should you have questions, please contact Mike Dunnet at Michael.Dunnet@informa.com (Companies A-I) or Michael Moriarty at Michael.Moriarty@informa.com (Companies J-Z).


Q3: I am a speaker on the agenda, what happens next?

Michael Keenan, Conference Producer for TIDES US will be in touch with you over the next few weeks to reconfirm your participation. Should you have any immediate questions, please contact our Speaker Coordinator Allison Doucette at Allison.Doucette@informa.com.


Q4: How will the presentations be delivered in a virtual format?

All speaker presentations will be accessible from your computer or mobile device with a mix of live and pre-recorded sessions.  Speakers will have scheduled live Q&A built into the agenda which will accommodate a Eastern Standard Time format (EST).

Attendees will be able to see the video of the speaker, along with their slide deck as they are presenting.  Attendees will also be able to see who else is in the virtual room alongside them, and can send private or group-wide messages during or after the presentation.  Presentations will be available to view on-demand, allowing you to view presentations across all tracks at your own pace.


Q5: What are my options to participate as a virtual TIDES US 2020 attendee?

[$2499] All Access Virtual Pass - This pass provides full access to:

  • All LIVE Keynotes, Panel Discussions, and Q&A's
  • All On-Demand Presentations 
  • All Add On Workshops 
  • Virtual exhibit hall featuring 90+ oligo/peptide therapeutic technology displays
  • Virtual poster hall featuring 30+ peer-submitted scientific posters
  • Our networking platform that allows you to connect with fellow attendees, speakers and exhibitors before, during and post-event
  • (1) Complimentary poster presentation -- must submit poster abstract for approval

[$1999] Main Conference Virtual Pass - This pass provides full access to:

  • All LIVE Keynotes, Panel Discussions, and Q&A's
  • All On-Demand Presentations 
  • Virtual exhibit hall featuring 90+ oligo/peptide therapeutic technology displays
  • Virtual poster hall featuring 30+ peer-submitted scientific posters
  • Our networking platform that allows you to connect with fellow attendees, speakers and exhibitors before, during and post-event
  • (1) Complimentary poster presentation -- must submit poster abstract for approval


You may register for both pass types at https://informaconnect.com/tides/purchase/select-package/  



Q6: How do I redeem the (1) additional free pass for my colleague? 

For registered attendees of the Face-to-Face Event: On July 1, you were emailed a discount code valid for 1 free additional pass for new, unregistered colleagues (search for 'TIDES US 2020' including your spam folder).  Your colleague can register on the event website and enter the discount code which will zero out the balance due during check out.  The (1) free additional pass may not be used on previously-registered attendees who have cancelled.

If you purchased a conference pass and need your VIP Code to claim the (1) guest pass, please contact Event Marketing Manager Ally MacDonald at allison.macdonald@informa.com.

Q7: How will the virtual exhibit & poster hall look?

Our digital exhibit and poster hall will be accessible alongside the scientific agenda presentations. Each virtual exhibit booth and poster presentation will be aligned with one of our 7 topic streams, providing a simple way for you to connect with relevant vendors and suppliers.  In between scientific sessions, we will have dedicated exhibit and poster viewing hours where each virtual exhibit will have a live product expert on hand to provide additional information and answer any questions that you may have.


Q8: Will I still be able to communicate with attendees, speakers and exhibitors?

Yes, our virtual platform will have a full attendee list published (name, title, company, photo) that can be filtered by topic interest (ex: oligo discovery, mRNA therapeutics, peptide chemistry) to create simple-yet-effective virtual networking opportunities.  Once the virtual platform opens, attendees will be able to log in and send private messages before, during and after the event. You will also have the capability to video and text chat live 1:1 or in a group setting. 


Q9: I already booked flights / hotel accommodations, can these be refunded?

Please follow up with the airline / hotel directly to inquire about cancellation policies.


Still have questions?

Please contact our Event Marketing Manager Ally MacDonald at allison.macdonald@informa.com.