Frequently Asked Questions
Catersource + The Special Event FAQs
What is the Privacy Policy?
View Informa's privacy policy here.
What is the address of the Convention Center?
Broward County Convention Center
1950 Eisenhower Blvd, Fort Lauderdale, FL 33316
What is the event schedule?
2025 information coming soon
What is the cancellation policy? When is the refund deadline?
You may cancel or transfer your conference pass in accordance with the following cancellation policy:
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Can I buy a ticket for just one session?
No, however we have several pass options. Click here to see pricing.
I have a guest. Can they join me at the event?
You can purchase additional tickets for your guest to attend optional events with you during your registration process. If your guest is looking to attend the tradeshow or any conference education sessions they must have their own registration that grants access to these areas as only registered attendees are permitted to these areas.
Age Restrictions:
Children under the age of 18, including infants in strollers and/or carriages will NOT be admitted into the exhibit hall and/or educational sessions. Individuals under the age of 21, including infants in strollers and/or carriages will NOT be admitted into the Showcasing Events (this includes lunches, brunches and evening events). For the safety of everyone, especially your child, no exceptions will be made.
What is the dress code at the event?
Business casual is the norm. Chefs may wear whites.
Can I buy event tickets when I get to the conference?
All optional events have a limited quantity of tickets available and they are offered on a first come, first served basis. If there are any tickets left, they will be sold on-site. If you really want to go to one of these events, you should buy tickets when you register!
What can I expect at the optional events?
All of our optional events offer another great way to network and continue your learning experience. Each event demonstrates some of the newest ideas, products and concepts in the catering and event industry. Come alone or with a friend to any of these optional events and share your thoughts and ideas with fellow attendees.
How do group rates work?
Group rates have been created to allow you and your team to get more bang for your buck! At the time of your registration, you may use the additional attendees function and those added will be accounted for in your group. Registrants only receive group discounts on the Catersource Conference Pass, The Special Event Conference Pass and the Combined Conference Pass. Registrants do not receive group discounts on the Premium passes or All Access Pass. Anyone registering 3 or more people for a conference pass will receive $60 off each pass.
Group Registration
To register more than one individual to the event and submit a single payment for your team, please follow these steps. After registering your first participant, at the “Review Your Information” page, select the “Add Registration” button, where you can then add an additional participant. Continue these steps until your entire team is registered and select “Finish” to complete your payment.
You can email us directly for assistance with this.
Can I buy the complete conference materials?
No. Conference materials are only available to conference attendees.
What is included in my pass?
For a complete list of what is included in the full registration package, please visit the Packages & Pricing page.
Can I take my own video of the conference?
Attendees may take video at all optional events and the tradeshow. Attendees cannot video any of the educational sessions. There are no restrictions on photo taking, except politeness and appropriate timing.
I have already registered but want to make a change or edit to my transaction.
In your registration confirmation email, you will find a link to access your registration record. You can log into your registration record to update your personal information, and view/print your receipt. If you need assistance, please email us directly.
How can I redeem a credit I have from past conferences?
Anyone that has received a credit, should have received a promo code to use at checkout during the registration process. If you did not receive a promo code or have additional questions, please email us directly.
Are there recordings available of the sessions?
Yes. Most conference sessions are recorded and offered for sale on-site.
What Will Health & Safety Look Like at Catersource + The Special Event?
Catersource + The Special Event will be organized with our AllSecure health and safety standards which we have outlined in detail here.
I’m having trouble registering online…can you help me?
Yes! Please email us directly.
What do I do if I cannot pay the registration in full? When is my full payment due?
Full payment is due at completion of registration. If you are paying by Wire/ACH, the account information will be sent in your registration confirmation email. You can email us directly.
What is Hands on Hundred?
The show is offering a limited number of attendees the opportunity to fully experience Catersource + The Special Event 2025 by joining the Hands-on Hundred program. Attendees commit to volunteer a minimum of ten hours (2 five-hour shifts) on the set-up, on-site logistics and tear down for the social events related to the conference. The deadline to register for the Hands on Hundred program is Friday, February 21, 2025 by 4:00 pm PT.
This program is a learning and hands-on experience. You will meet other participants, sponsors, committee chairs and staff from around the world. If you are new to the industry, looking for a different experience at the show, or just want to help out on-site… this program is for you!
Rave reviews from past participants:
“It was my first event and I attended by myself. The Hands-On Hundred program was a way to meet new people.”
“After attending for many years, the Hands-On Hundred was a terrific new dimension to the educational opportunities of the conference.”
You can register for the Hands-On Hundred program through the show registration page. The process is simple. Limited to the first 100 participants that register. There is not an application process. We take whoever is willing to roll up their sleeves and join the team.
If you have specific questions on Hand-On Hundred, please contact our Hands-On Hundred manager, Kari Strolberg at ekstro@yahoo.com.
Is there a Baggage or Coat check at the Broward County Convention Center?
Information coming soon.