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Frequently Asked Questions

How can I access the 'How To' Virtual Event User Guide?

Click on this link to access the user guide: https://informa.turtl.co/story/clinical-innovation-and-supply-chain-management-2020-virtual-event-how-to-user-guide/


Why I am unable to see the agenda and add sessions to my schedule?

Important Agenda Information:

You will need to add sessions to your personal schedule in order to attend them. You will only be able to attend the agenda sessions taking place on the days for which you have registered. You will not be able to access the full agenda if you have an EHO pass only. You will be able to access the EHO sessions.

Video meeting scheduling and connections capabilities will be accessible to all throughout the whole week.


Why am I not receiving communications for the Clinical Innovation & Supply Chain Management virtual event?

Your emails from the Clinical Innovation & Supply Chain Management's platform could be getting stuck in your organization's filter.

Please whitelist (or add to your safe sender list) the following 4 email addresses to ensure you don't miss a thing:

  • noreply@mg.gripcontact.com
  • calendar@mg.gripcontact.com
  • calendar@gp.informaconnect.com
  • noreply@gp.informaconnect.com


Which web browser should I use to access the virtual event?

Use Google Chrome web browser for the best user experience when accessing the virtual event. If you experience any technical difficulties using Google Chrome, try clearing your cache or opening a new 'incognito' window.


Why do the timings on the Clinical Innovation & Supply Chain Management event guide differ to the timings I see on the agenda in the Virtual Event platform?

The event guide agenda is in EDT (Eastern Daylight Time Zone).

However, in order to make it easier for you to manage your time and schedule,  the platform will present the agenda to you in the time zone in which you are currently based.

E.g. If you are based in the UK, you will see the agenda in BST time zone. If you are based in Europe, you will see the agenda in CEST time zone. Etc.


How do I start a chat with someone?

In order to start an instant web chat, you need to establish mutual 'interest' with another attendee. Click 'show interest' on the attendee profiles of the people that you would like to connect with. This will send a notification to those people to make them aware of your interest to connect, and will be added to your 'MY 'INTERESTED' LIST' tab. If the person you have shown interest in shows interest in you too, you will form a connection, which will show in your 'MY CONNECTIONS' tab. With mutual 'interest' established, you will be able to start chatting via an instant chat messenger.



How do I ask questions?
Within each session, you will see tabs on the right hand side including the 'Q&A' tab. This is where you can submit your questions. Click on the '+' icon to submit your question. Once they have been approved, they will appear in the Q&A stream. We encourage you to write your name and company at the end of each question you submit as there may be others participating who will be able to follow up with you after the session to provide additional insights. Additionally, if you are submitting a question during a panel discussion that you would like answered by a specific speaker, please write @SpeakersName at the beginning of your question.


How do I set up a meeting?

To set up a one-to-one meeting, identify the person you would like to connect with. Click on 'Request a meeting'. Set the time and date for when you would like to meet (this will only show you times that both you and the meeting request recipient have available according to the availability you have set in your profile settings). Write a personal message to send along with your meeting request outlining why you would like meet, and click the send button. 

To set up a group meeting, send your one-to-one meeting request as explained above. Once this has been sent, you can add people to the meeting by clicking 'Add Invitee'. You can add a maximum of 10 other attendees at once by typing in their name, with a maximum total of 50 in total. 


Need help?

General Queries:
Allison.Hale@informa.com

Technical/Platform Support:
support@grip.events