Consumer Duty 2027
The premier networking platform to engage with all Consumer Duty stakeholders at the annual industry gathering.
Benchmark against the competition and receive direct insights from the FCA and FOS.
Develop meaningful connections with leading UK banks through focused industry collaboration.
Thank you to all those who attended in 2026!
Thanks for joining our Consumer Duty conference in 2026. We are currently putting together the 2027 agenda, so stay tuned to find out more!
Interested in partnering with this event in 2027? Contact us.
In 2026, we heard from Consumer Duty implementation leads, including:
What happened in 2026:
Ensure you have successfully embedded the duty into BAU
- 3 years on, where do you stand since the duty came into force?
- We heard the latest updates and further guidelines on Consumer Duty
- Our attendees' concerns were addressed in person by engaging in the Q&A session
Benchmark against the industry
- We exploited the opportunity to assemble and benchmark against various stakeholders
- We met representatives from Monzo, HSBC, Royal London, Nationwide, NatWest, Hargreaves Lansdown and more!
Find practical solutions to successfully demonstrate compliance with the four outcomes
- With multiple panel discussions, our attendees were guaranteed to walk away with the latest developments on Consumer Duty
- The conference enabled our attendees to exceed regulatory expectations
- Our policymakers delineated the meaning of 'good outcomes'
Seize the opportunity to engage with our expertly-led panel discussions during the Q&A session
- The role of agentic AI in Consumer Duty: enhancing customer outcomes
- Consumer understanding: tailoring communications to different customer cohorts
- Dealing with the impact of Consumer Duty on the wholesale Sector
- Transforming principles of vulnerability into operational decisions
Connect with regulators, banks, building societies, insurers and more
- We hosted the annual get-together for Consumer Duty professionals, where attendees were able to build long-lasting relationships whilst enhancing current ones in a relaxed and informative setting.
Hear from keynotes led by the FCA, FOS, Nationwide and NatWest to gain a multifaceted understanding of the duty
- With the FCA's focus on outcomes-driven regulation, our attendees explored how the FOS are complementing this approach in conjunction with the industry's leading banks.
Sponsor & exhibitor opportunities
As an event sponsorship or exhibition partner, we can help you to forge new business relationships, share your experiences and position yourself as a go-to firm for Consumer Duty compliance.
To learn more about all the opportunities available, please email Tom Haslam.
