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Consumer Duty 2026
4 February 2026
Novotel London Tower BridgeLondon
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4 February 2026|Novotel London Tower Bridge, London

Consumer Duty 2026

The premier networking platform to engage with all Consumer Duty stakeholders at the annual industry gathering.

Benchmark against the competition and receive direct insights from the FCA and FOS.

Develop meaningful connections with leading UK banks through focused industry collaboration.

Meet the speakersSee the full agenda

2025 Attendee

A fantastic event to meet peers across the industry and hear the latest insights on all things Consumer Duty

What's in store for 2026:

Ensure you have successfully embedded the duty into BAU

  • 3 years on, where do you stand since the duty came into force?
  • Hear the latest updates and further guidelines on Consumer Duty
  • Have your concerns addressed in-person by engaging in the Q&A session

Benchmark against the industry

  • Exploit the opportunity to assemble and benchmark against various stakeholders
  • Meet representatives from Monzo, HSBC, Royal London, Nationwide, NatWest, Hargreaves Lansdown and more!

Find practical solutions to successfully demonstrate compliance with the four outcomes

  • With multiple panel discussions, you are guaranteed to walk away with the latest developments pertaining to Consumer Duty
  • The conference will enable you to exceed regulatory expectations
  • Our policymakers will delineate the meaning of 'good outcomes'

Seize the opportunity to engage with our expertly-led panel discussions during the Q&A session

  • The role of agentic AI in Consumer Duty: enhancing customer outcomes
  • Consumer understanding: tailoring communications to different customer cohorts
  • Dealing with the impact of Consumer Duty on the wholesale Sector
  • Transforming principles of vulnerability into operational decisions

Connect with regulators, banks, building societies, insurers and more

  • Meet at the annual get-together for Consumer Duty professionals where you'll be able to build long lasting relationships whilst enhancing current ones in a relaxed an informative setting.

Hear from keynotes led by the FCA, FOS, Nationwide and NatWest to gain a multifaceted understanding of the duty

  • With the FCA's focus on outcomes-driven regulation, explore how the FOS are complementing this approach in conjunction with the industry's leading banks.
See the full agenda