25 - 26 February 2025
Intercontinental O2London Paulette ToyntonGlobal Head of Channel Servicing and Customer Care at HSBCSpeaker
Profile
Paulette Toynton is the Global Head of Channel Servicing and Customer Care for HSBC's Commercial Bank, where she has responsibility for defining the service strategy and how we deliver to a great experience to customers across the Digital and Conversational Banking channels. She has also led teams and divisions in these and other operational areas at Bank of America, Santander, Royal Bank of Scotland, and Lloyds TSB.
Agenda Sessions
Power Panel: The CX revolution - how can FIs compete in a hyper personalised world? What do they need to understand about how customers now view the world and why standing still is the fastest way of moving backwards
, 10:40amView Session