Suraya Randawa

Head of Omnichannel Experience at Curinos

Speaker

Suraya Randawa, Head of Omnichannel Experience for Curinos, helps banks, credit unions and fintech firms around the globe assess digital journeys and adopt the most successful digital banking strategies across their platforms. Suraya is the business owner of the Digital Banking Analyzer, the comprehensive user experience content and data platform that tracks and benchmarks thousands of competitor features and functionalities across multiple financial product account opening and servicing journeys, and leads Curinos’ digital insights and advisory function. Previously, Suraya has headed financial services customer experience research in leading market research firms, working with global banks, investment firms, insurers and regulators, gaining insight into consumer behavior across the world, including creating a global mobile payments and open banking consumer segmentation covering over 20 countries.