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Thea Loch
Head of Group Design at Lloyds Banking Group


As Head of Group Design, Thea is focused on defining what the Bank of the Future means for Lloyds Banking Group.  Thea works at the forefront of Lloyds’ use of new technologies and how that will impact how we operate as a Bank to deliver new experiences to our customers and clients. Prior to Lloyds, Thea worked at IBM for over a decade across a diverse portfolio of financial services projects in digital, payments, product launch, operating models and M&A. There she was also involved in emerging technology and fintech strategy and has brought that innovative mind-set with her into the Bank alongside a passion and impatience to get to the future.

Agenda Sessions

  • Closing Panel: Technology To Serve Human Needs - How To Deliver Next Generation Customer Experience