Sean AlbertsonFounder & CEO at CX4ROCKS LLCSpeaker
Profile
Sean Albertson has been a CX leader for 20+ years across companies from startups to Fortune 200. He has been at the forefront of transforming the customer journey to reduce effort and drive customer loyalty. He has created advanced CX programs leveraging text analytics, operational metrics, journey analytics and survey programs, with artificial intelligence driving real results. Sean shares his experience from the stage as an international speaker and workshop facilitator, as well as an advisor to CX-leading companies. Sean is the author of the award-winning book, 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey.
Agenda Sessions
Keynote Address: Banks and FIs still face one key battle: Consumer trust. How can banks make every department responsible for customer experience?
, 12:10pmView SessionFirst come first served for our book signing with Sean Albertson of his book 4ROCKS: Reduce Effort, Drive Loyalty, Transform The Customer Journey
, 1:05pmView Session