Steven RamirezCEO at Beyond The ArcSpeaker
Profile
Steven is a popular industry analyst, writer, and speaker in financial services and fintech. His insights have appeared in American Banker, ABA Banking Journal, ABA Bank Marketing, Financial Brand, Bank Innovation, Mortgage Banking, and other industry publications. He is a popular speaker and has presented on social, mobile, fintech, and digital trends at BAI Retail Delivery, BAI Payments Connect, the Mortgage Technology Conference, American Banker’s Financial Services Marketing Forum, CRM Evolution, ABA Annual Convention, and other events. As the CEO of customer experience agency Beyond the Arc, his clients include banks, fintech companies, and banking associations. Steven earned his BA and MBA from the University of California, Berkeley.
Steven is the editor of the Beyond the Arc blog.
Agenda Sessions
Power Panel: Becoming Truly Customer Centric In A Hyper Personalised World & Meeting Customers At Their Point Of Need. What Are The Key Lessons To Learn From Other Industry Verticals & From Big Tech Companies About Building Customer Trust?
, 9:30amView SessionOpening Remarks from the Chair
, 11:55amView SessionPower Panel: Walking The CX Talk - How Financial Institution Can Deliver Outstanding Omni Channel CX & Move Away From A Siloed Approach To Blend Human & Digital CX
, 12:30pmView Session