Nancy Ozbek

General Manager - Mall Division at Sharaf Group

Speaker

Nancy Nese Ozbek is a seasoned retail leader with over 20 years of experience shaping and managing some of the UAE’s most recognized shopping destinations. She currently serves as General Manager of Sharaf Group Mall Division, overseeing Times Square Center Dubai, Dubai Jewel Tower, and Al Masa Mall in Oman.

Nancy’s journey in retail began on the leasing side of the business, where she built a strong foundation in tenant relations and mall operations. Starting as Leasing Manager at Al Hanaa Centre, she later moved to Al Ghurair Centre, steadily progressing into more senior leadership roles as her expertise and industry knowledge deepened.

Her career continued to grow at Ibn Battuta Mall under Nakheel, where she played a key role in leasing strategy, tenant relocation during expansion phases, and the successful completion of 275 renewals. During this time, she also contributed to early sustainability initiatives and operational improvements that strengthened long-term tenant relationships.

She later took on a major challenge at Deerfields Town Square, where she helped shape the mall from the ground up—achieving strong pre-opening occupancy and driving the center toward a successful launch. This experience further reinforced her strength in building sustainable retail ecosystems from inception.

As General Manager of The Mall, Jumeirah, Nancy expanded her leadership scope to full mall operations, overseeing leasing, finance, tenant relations, facilities, safety, and overall operational performance—bringing structure, stability, and strategic direction to the asset.

Today, at Sharaf Group, Nancy has been instrumental in the transformation of Times Square Center, leading its evolution from 47% occupancy to over 95%. Under her leadership, the mall has been repositioned as a vibrant, community-focused destination, supporting homegrown brands, women-led businesses, SMEs, and essential lifestyle retail. She has also curated a strong and balanced tenant mix, anchored by brands such as Sharaf DG and Adventure HQ, alongside fitness, edutainment, and value-driven concepts that enhance its relevance to the community.

Beyond her executive role, Nancy is also a valued member of the Middle East Council of Shopping Centres (MECSC) and is widely recognized within the MENA retail industry. She is frequently invited as a key speaker and lecturer at retail conferences across the UAE, where she shares insights on mall transformation, tenant mix strategy, and the evolving future of retail destinations.