Frequently Asked Questions
Below you will find answers to questions we get asked most often about RealCapital.
If your question is not included in the FAQs, please contact our Customer Service team: reforums@informa.com.
How can I register for this forum/conference?
Visit our registration page.
I need to modify/cancel my registration, what do I do?
Any in-person registration cancellation or name change may be requested up to two weeks prior to the event. A refund of 80% of the fee paid will be made in the same form as the original payment that was received (ex. Credit card payment will refund to the same credit card account number) for cancellations. A one-time name change is permitted up to two weeks prior to the event for in-person tickets – a fee of $75 will be applied.
Any questions, please contact our Customer Service team: reforums@informa.com.
Can I do a group registration? Is there a group discount?
In certain instances, we offer group discounts to high-level sponsors. Please contact Patrick Savoy: patrick.savoy@informa.com with sponsorship inquiries.
For group registrations of more than 10, contact our Customer Service team reforums@informa.com.
Is there CPD credits available for this forum/conference?
We do offer CPD credits at our forums/conferences. Visit the CPD credit page for more details.
Where can I find hotel/flight information?
Visit the hotel & travel page for more information.
I have a dietary restriction based on religious or health grounds, who can I notify?
Contact our Customer Service team: reforums@informa.com with your dietary restrictions at least 2 weeks before the forum/conference date.
Can I volunteer for this event?
We have a limited number of volunteer positions at our forums/conferences reserved for students with ambition towards a career in commercial real estate.
For more information on volunteering, contact our Customer Service team: reforums@informa.com.
Are sessions recorded at this forum/conference? Where can I access the speaker presentations?
The decision to record sessions is based on speaker permission and demand. Where recorded, two sessions will be made available on the Canadian Real Estate Forums Library, hosted on Streamly. Explore these sessions along with videos from our other forums and conferences, with more being added throughout the year!
Looking for unlimited access to all recorded sessions? Discover the benefits of becoming a REF Club member.
For those registered for the forum/conference, speaker presentations, where permission has been granted, will be posted in the ConnectMe app for up to two weeks (four weeks for REF Club members).
How do I know which sessions I’ve signed up for? What rooms are they in?
Please refer to your registration confirmation email for details on your selected sessions.
Sessions and room numbers will be printed on the reverse of your name badge. Room numbers will also be readily available in the ConnectMe app.
In the event you registered for this event before the agenda was announced, please log back into your registration and choose your sessions.
What is REF Club?
REF Club is an annual subscription that provides the following:
World-class insights from commercial real estate industry leaders through Streamly on-demand content: REF Club members receive on-demand access to all recorded sessions from key Real Estate Forums events through the Streamly platform.
Multi-event discount opportunities on all forums and conferences: REF Club members save 20% on forum and conference registrations. Bundle your registration and membership and start saving immediately! REF Club members also receive priority access to waitlisted forums & conferences.
Continue education credit discount: REF Club members receive an automatic $55 discount on continuing education credits when registering for conferences and forums.
To become a REF Club member, you can join while registering for this event or visit our REF Club page on the website.