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RiskMinds International
18 - 21 November 2024
InterContinental O2London

Andrea Pozzi
Head of Non-Financial Risk Management at Santander


Andrea Pozzi joined Grupo Santander as the Global Head of Non-Financial Risk in June of 2018 and is based in Madrid, Spain. As the Global Head, Andrea and her team are responsible for ensuring robust and consistent global standards; enhancing the framework and structure for Non-Financial Risk (NFR) Management; providing a holistic view of NFR for the Bank at a Global level; as well as developing and creating innovative techniques for assessing and quantifying Non-Financial Risks for areas such as Santander Digital, Third Party Risk Management, Transformation Risk, Cyber Risk and Technology Risk. Prior to joining Santander she was principal of Percival Advisory LLC, a risk management consulting and advisory practice that she founded in 2017.

Andrea has over twenty years of Risk Management experience. Prior to forming her advisory practice, Andrea was the Head of Operational Risk Management at Citadel LLC. Before joining Citadel she was a Managing Director and the Global Head of Operational Risk Management for Citigroup, where she managed a global team of op risk professionals covering 102 countries; determined and drove the strategic direction of Operational Risk Management; created lasting solutions for minimizing operational risk losses; challenged the business on both historical and proposed practices; and worked as an independent partner to drive solutions to mitigate risk. During her time at Citi she spent five years in Mexico City as the Mexico and Latin American Head of Operational Risk Management. In that role she established the Op Risk function for the Latin America (“LatAm”) and Mexico region and managed a regional team of risk professionals covering 24 countries, including Mexico (Banamex). Andrea had been with Citi for more than eleven years.

Prior to Citi, Andrea worked in several Market Risk and Credit Risk Management roles at Munich Re Capital Management, Merrill Lynch and PricewaterhouseCoopers, where she was a consultant in the Financial Risk Management practice and a significant contributor to Operational Risk the Next Frontier; Benchmarking - A Tool for Continuous Improvement. Andrea began her career as an analyst in the Financial Research department of the Chicago Mercantile Exchange where she helped to develop and launch new derivatives (futures and options).

Andrea is fluent in Spanish and Italian. She holds a B.A. from McGill University and an M.B.A. from the University of Chicago.

Agenda Sessions

  • Charting the Risk Regulatory Landscape: Reflections of 2023 and Navigating through 2024

  • Can Humanity Hope to Survive Its Own Technology?

  • ChatGPT - thinking through the implications from a Risk perspective: