Dr. Jeff Dahms

Director of Customer Experience & Insights at Physicians Mutual Insurance Company

Speaker

Dr. Dahms is a change management leader specializing in Customer Experience (CX) for the insurance and finance sectors, and brings over a decade of expertise in data analysis, research, and strategy. As a professor of Data Science, his scholarly contributions underscore a commitment to advancing knowledge in customer satisfaction and workplace well-being. He thrives on uncovering deep customer insights—leveraging data, technology, and storytelling to drive business growth, retention, and innovation. Whether through qualitative and quantitative research, AI-powered consumer analysis, or executive advisory, he equips teams with the knowledge to transform customer pain points into opportunities for lasting engagement.

His experience spans CX strategy, journey mapping, and analytics, working alongside C-suite leaders, sales, marketing, and finance teams to align business activities with strategic goals. From launching AI-driven insights platforms to redefining marketing strategies and customer journeys, he’s focused on delivering measurable impact. Passionate about elevating customer experiences through data-driven decision-making, he’s always exploring new ways to drive meaningful change.