Dr. Jeff Dahms

Director of Customer Experience & Insights at Physicians Mutual Insurance Company

Speaker

Dr. Jeff Dahms is the Director of Customer Experience & Insights at Physicians Mutual, with over 12 years of leadership in customer strategy, analytics, and organizational development. He holds a PhD in Human Capital Management and serves as a Professor of Data Science, where he has published research on customer satisfaction, workplace well-being, and the intersection of people, data, and performance. A recognized thought leader, Dr. Dahms specializes in transforming customer experience strategies through data-driven insights, journey mapping, and persona development. He is passionate about uncovering deep customer insights and leveraging technology, research, and storytelling to drive engagement, retention, and innovation. His work bridges complex data with actionable solutions, equipping organizations to turn customer pain points into opportunities for growth and meaningful change.