October 28-30, 2025
The Paris HotelLas Vegas Max WardInnovation and Experience Insights Manager at Delta Air LinesSpeaker
Profile
Max is a professional puzzle solver with over 15 years of experience in customer research, spanning London, Hong Kong, Chicago, and Atlanta. He’s passionate about making the customer’s voice impossible to ignore and ensuring it drives innovation. When he’s not uncovering insights, Max enjoys strategizing in esports, exploring new destinations, and experimenting in the kitchen.
Agenda Sessions
Consumer-Driven Sips: How Delta Insights flipped the Innovation Framework with Glass
, 4:05pmView Session