Frequently Asked Questions

Please contact EBDcustomerservice@ebdgroup.com along with the below details:

• Original Attendee:
• Name of replacement:
• Salutation (Ms,Mr,Dr,prof):
• Job title:
• Company name:
• Company address (including Zip code):
• Phone number:
• Email address:

Please contact EBDcustomerservice@ebdgroup.com along with your full name, company name, and the details of the amendment.

Refunds take 4-6 weeks to process.

Please note that only registered delegates can request a visa invitation letter, once registered please contact EBDcustomerservice@ebdgroup.com with the below details:

• Name:
• Designation:
• Passport Number:
• Date of Issue: 
• Date of Expiry:
• Date of Birth:

Once registered please allow up to 24 hours for the partnering team to send you your login details.

• Go to you profile page and then over to the Delegates/Guests box located on the right-hand side.
• Click on the Guests tab and then on the button that says, “Invite Guest”.
• Enter the email address of your guest and then click send Your guest will receive an email with a link that will allow them to log in to your account.

During their first-time logging in they will be asked to verify their email address and fill out some brief information about themselves so that you know who is entering your account.

Our All-Access Pass gives you access to onsite one-to-one partnering meetings, exhibit floor, and networking on March 23–25 as well as on-demand content, such as company presentations, panel discussions, and company showcases, up to four weeks before the event. This registration also includes digital one-to-one partnering meetings, March 31 – April 1, 2026.

Our Digital Access Pass will give you access to on-demand content, such as company presentations, panel discussions, and company showcases, up to four weeks before the event and virtual one-to-one partnering meetings, March 31 – April 1, 2026.
You can learn more about our Access options here

We are moving away from invoice/wire transfer options for all our events, all registrations must be completed with credit card at check out. Once completed your will receive a paid invoice within 1-2 days and access to partneringONE within 24 hours.

This pass allows two members of your company to attend the event in Vienna for the price of one (1) registration. Delegates must be part of the same organization and email addresses must match the company/institution domain provided during registration.

To qualify for this offer, the company must meet the following criteria:

• Be pre-revenue  

• Developing therapeutics or diagnostics for which the company owns the intellectual property; or own the IP for a platform technology used for drug design or discovery

• OR be an academic institute, academic spinoff, or other academic researcher/innovator.

If your company qualifies for this pass, please proceed to register and select "Biotech Pre-Revenue Offer" at check out. You will be notified by the registration team within 2 business days following the initial registration with instructions on how to register the second member of your team.

To qualify for this reduced rate, Young Innovator companies must meet the following criteria:

• Pre-revenue
• 3 years old or younger
• 10 or fewer employees
• Developing therapeutics or diagnostics for which the young company owns the intellectual property; or owning the IP for a platform technology used for drug design or discovery.

We are expecting around 3700+ attendees

You can find more information on the sponsorship and exhibit options here.

FIL (Feira Internacional de Lisboa)

R. do Bojador, 1998-010 Lisbon, Portugal

Information on cancellation, payment and replacement policies can be found HERE