Cancellation Policy

Registration cancellations must be requested 57 days before the conference to receive a refund. All approved refunds are subject to a 10% administration charge. After this no refunds or credits towards future events will be granted. Please note that no-shows will be billed for the full registration fee and, if applicable, the full presentation fee.

A paid registration is transferable to a replacement from your company. Registration substitutions or upgrades must be sent to EBDcustomerservice@ebdgroup.com.

Upon cancellation of a presentation slot the full presentation fee is applicable and not refundable. Please contact Oliva Guiliana at oguiliana@ebdgroup.com if you need to cancel your presentation slot.

Since access to the partneringONE system is included in the registration fee, payment is due as outlined above even in the case of non-attendance at the event

Credit card payment is required at check out. Please note that we will not issue refunds for VIP codes that were not entered at the time of registration.

VIP codes - Please note that we will not issue refunds for VIP codes that were not entered at the time of registration.

Sending a replacement

Please do NOT update your personal profile page with the name and contact data of the new attendee or register the new person.

Please contact EBDcustomerservice@ebdgroup.com if you need to process a replacement.