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25 - 26 February 2025
Intercontinental O2London

Chris Waring
Head of Digital Customer Journeys at NatWest


Chris has a background in both banking and technology. After completing his computer science degree at Cambridge, he ventured into commercial banking and took on various commercial and digital roles at both Barclays and HSBC. His work at HSBC was primarily focused on global digital initiatives, especially Digital Business Banking in the UK and Hong Kong. He also spent time in the Middle East as the COO of a regional financing house. More recently, Chris has worked at UK Fintechs Revolt and Trade Ledger. In 2022, he joined NatWest, to work on enhancing digital customer journeys for the Commercial and Institutional division.

Agenda Sessions

  • Power Panel: Why Fintech Will Revolutionise Customer Experience & How Financial Services Providers Can Compete In A Hyper Personalised World. What Are The Key Lessons To Learn From Other Industry Verticals & From How Big Tech Companies Build Customer Trust?