Baanu Ratneswaran

Head of Enterprise Innovation at TD Bank Group

Speaker

Baanu is a global innovation executive known for delivering best-in-class inclusive experiences that exceed customers' evolving expectations. She currently leads the Enterprise Innovation Centre of Excellence at TD, where she oversees a team that explores emerging markets and capabilities that are adjacent to the Bank's current business, including short and midterm disruptors like extended reality, generative artificial intelligence, and moonshots like decentralized finance (as part of Web3) and beyond. In support of the Bank’s forward-focused strategy, Baanu developed, launched, and scaled the Innovation Framework; a structured and repeatable process to develop innovation opportunities across the Bank. Her team’s successes include the award-winning MyTD experience, which uses artificial intelligence to deliver more personalized, contextual advice and information to customers in the TD app; scaling up the TD Accessibility Adapter, a browser extension that gives accommodation controls back to the user; and immersive experiences that leverage emerging technologies to deliver the next level of interactive engagement aimed at customers and new colleagues.

Prior to this role, Baanu led a large team through a transformational journey which included the modernizing of TD's payments platform and developing the Bank’s strategic partnerships framework.

With over 15 years of experience in the banking industry, Baanu has a significant track record in innovation, product management, capital markets sales and trading, commercial credit, and strategy. She prides herself on building and leading teams that put customers at the centre of everything they do. She has an MBA from Queen's School of Business and a Bachelor of Applied Science Honours degree in Computer Engineering from the University of Waterloo. When she’s not building the future of banking, Baanu is enriching the lives of her two little girls which led to her not-for-profit passion as the Chief Curiosity Officer at Dads for Daughters in STEM.