Day 1 - September 9Wednesday, 9 September 2026

Financial institutions are under pressure to deliver better customer experiences, reduce operational costs, and stay ahead of increasingly sophisticated fraud—all while navigating complex regulatory environments.

The next evolution of banking transformation isn’t just automation—it’s AI orchestration.

In this session, NiCE Cognigy will explore how financial services are moving beyond siloed technologies to orchestrate AI across the entire customer journey. By connecting customer interactions, operational workflows, and AI-driven decisioning, financial institutions can transform service delivery, accelerate issue resolution, and unlock new opportunities for growth.

Join us to learn how forward-thinking banks are leveraging AI to create a more intelligent, proactive banking experience—where every interaction becomes an opportunity to strengthen trust, improve efficiency, and drive revenue.