This site is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Informa
keyboard_arrow_right

Industry Day

search

Industry Day

search
7:55am - 8:55am60 mins
Registration, Breakfast & Networking
    8:55am - 9:00am5 mins
    Opening Remarks from the Chair
      9:00am - 9:30am30 mins
      Keynote Opening Address
      • Pablos Holman - Futurist, Innovation Speaker, Inventor at the Intellectual Ventures Lab, Founder, Turing AI
      9:30am - 9:50am20 mins
      The future of innovation: Flourishing fintechs, or big tech takeover?
      • Mayank Mishra - Managing Director; Global Head Digital Channels, Citi
      9:50am - 10:10am20 mins
      Rebuilding customer trust in financial services
      • Sarika Sangwan - Global Head of Strategy & Marketing - Financial Services, Pinterest
      10:10am - 10:30am20 mins
      Technology and partnerships to bring people together
      • Jeremy Balkin - Head of Innovation, HSBC
      10:30am - 10:50am20 mins
      Latin America: The future of fintech
        10:50am - 11:05am15 mins
        Special Address
          11:05am - 11:35am30 mins
          Refreshments & Networking Break
            11:35am - 11:40am5 mins
            FUTURE BANKING
            Opening Remarks from The Chair
              11:35am - 11:40am5 mins
              FUTURE PAYMENTS
              Opening Remarks from The Chair
                11:35am - 11:40am5 mins
                FUTURE TECH
                Opening Remarks from The Chair
                  11:35am - 11:40am5 mins
                  FUTURE FINANCIAL CRIME
                  Opening Remarks from The Chair
                    11:35am - 11:40am5 mins
                    FUTURE WEALTHTECH
                    Opening Remarks from The Chair
                      11:40am - 12:05pm25 mins
                      FUTURE BANKING
                      Partnerships in practice
                      • Benoît Legrand - Chief Innovation Officer, ING
                      11:40am - 12:05pm25 mins
                      FUTURE PAYMENTS
                      Real-time payments: From concept to reality
                        11:40am - 12:05pm25 mins
                        FUTURE TECH
                        Leveraging Banking as a Service
                        • Roland Folz - CEO, solarisBank
                        11:40am - 12:05pm25 mins
                        FUTURE FINANCIAL CRIME
                        Interconnected, integrated AML, risk mitigation and risk management strategies
                          11:40am - 12:05pm25 mins
                          FUTURE WEALTHTECH
                          The New Normal – Understanding the shifting social demographics driving transformational change in digital wealth management
                            12:05pm - 12:20pm15 mins
                            FUTURE BANKING
                            Special Address
                              12:05pm - 12:20pm15 mins
                              FUTURE PAYMENTS
                              Special Address
                                12:05pm - 12:20pm15 mins
                                FUTURE TECH
                                Special Address
                                  12:05pm - 12:20pm15 mins
                                  FUTURE FINANCIAL CRIME
                                  Special Address
                                    12:05pm - 12:20pm15 mins
                                    FUTURE WEALTHTECH
                                    Special Address
                                      12:20pm - 12:50pm30 mins
                                      FUTURE BANKING
                                      Building and delivering best-in-class CX from the ground up, for the most effective acquisition and retention
                                      • Phil Salis - SVP & Chief Banking Officer, Alliant Credit Union
                                      12:20pm - 12:50pm30 mins
                                      FUTURE PAYMENTS
                                      Invisible, embedded payments: Driving convenience in the new payments era
                                        12:20pm - 12:50pm30 mins
                                        FUTURE TECH
                                        Personalization, AI and optimized reality: Delivering intelligent, appropriate advice
                                          12:20pm - 12:50pm30 mins
                                          FUTURE FINANCIAL CRIME
                                          The evolution of digital identity in the context of crime prevention and swifter onboarding
                                            12:20pm - 12:50pm30 mins
                                            FUTURE WEALTHTECH
                                            From robo revolution to hybrid evolution: Blending High-Tech & High-Touch to provide a service which gives clients the best of both worlds
                                              12:50pm - 1:50pm60 mins
                                              Lunch & Networking
                                                1:50pm - 2:15pm25 mins
                                                FUTURE BANKING
                                                Implementing agility to spearhead new initiatives from the ground up
                                                  1:50pm - 2:15pm25 mins
                                                  FUTURE PAYMENTS
                                                  Delivering better CX through value-added payments offerings
                                                    1:50pm - 2:15pm25 mins
                                                    FUTURE TECH
                                                    Voice recognition: The next disruptive force in financial services
                                                      1:50pm - 2:15pm25 mins
                                                      FUTURE FINANCIAL CRIME
                                                      Open source and financial crime models
                                                        1:50pm - 2:15pm25 mins
                                                        FUTURE WEALTHTECH
                                                        Creating a culture of collaborative innovation & championing change: The next global battleground for finding the competitive edge
                                                          2:15pm - 2:45pm30 mins
                                                          FUTURE BANKING
                                                          Best practice in customer acquisition, engagement and retention: The neobanks going the extra mile
                                                            2:15pm - 2:45pm30 mins
                                                            FUTURE PAYMENTS
                                                            Scaling up payments innovation: Integrating intelligent technologies
                                                              2:15pm - 2:45pm30 mins
                                                              FUTURE TECH
                                                              Harnessing the power of alternative data: Making financial inclusion a reality
                                                              • Dipanjan Das - Sr. Business Director, Cross-Marketing, Retail and Direct Bank, Capital One
                                                              2:15pm - 2:45pm30 mins
                                                              FUTURE FINANCIAL CRIME
                                                              Managing risk and monitoring transactions in real time: Strategies and technologies to meet 21st Century needs
                                                                2:15pm - 2:45pm30 mins
                                                                FUTURE WEALTHTECH
                                                                Rich Seams: Delivering bespoke holistic solutions for UHNW clients
                                                                  2:45pm - 3:00pm15 mins
                                                                  FUTURE BANKING
                                                                  Special Address
                                                                    2:45pm - 3:00pm15 mins
                                                                    FUTURE PAYMENTS
                                                                    Special Address
                                                                      2:45pm - 3:00pm15 mins
                                                                      FUTURE TECH
                                                                      Special Address
                                                                        2:45pm - 3:00pm15 mins
                                                                        FUTURE FINANCIAL CRIME
                                                                        Special Address
                                                                          2:45pm - 3:00pm15 mins
                                                                          FUTURE WEALTHTECH
                                                                          Special Address
                                                                            3:00pm - 3:30pm30 mins
                                                                            Refreshments & Networking Break
                                                                              3:30pm - 3:45pm15 mins
                                                                              FUTURE BANKING
                                                                              Special Address
                                                                                3:30pm - 3:45pm15 mins
                                                                                FUTURE PAYMENTS
                                                                                Special Address
                                                                                  3:30pm - 3:45pm15 mins
                                                                                  FUTURE TECH
                                                                                  Special Address
                                                                                    3:30pm - 3:45pm15 mins
                                                                                    FUTURE FINANCIAL CRIME
                                                                                    Special Address
                                                                                      3:30pm - 3:45pm15 mins
                                                                                      FUTURE WEALTHTECH
                                                                                      Special Address
                                                                                        3:45pm - 4:20pm35 mins
                                                                                        FUTURE BANKING
                                                                                        Catering to the differing needs of differing demographics: millennials and Gen Z as the norm, not the anomaly
                                                                                          3:45pm - 4:20pm35 mins
                                                                                          FUTURE PAYMENTS
                                                                                          Open banking and B2B payments: The final link in the chain
                                                                                            3:45pm - 4:20pm35 mins
                                                                                            FUTURE TECH
                                                                                            Explainable AI: Beyond the hype
                                                                                              3:45pm - 4:20pm35 mins
                                                                                              FUTURE FINANCIAL CRIME
                                                                                              Cyber resilience: Identifying your vulnerabilities and mounting your defences in a changing world
                                                                                                3:45pm - 4:20pm35 mins
                                                                                                FUTURE WEALTHTECH
                                                                                                Finders Keepers: Next generation strategies for acquiring new customers and building brand loyalty
                                                                                                  4:20pm - 5:00pm40 mins
                                                                                                  FUTURE BANKING
                                                                                                  Strategic partnerships and collaboration between banks and fintechs
                                                                                                  • Ben Schack - Head, US Digital Partnerships, BMO
                                                                                                  • Adam Levine - Digital Partnerships - Senior Principal, BNY Mellon
                                                                                                  4:20pm - 5:00pm40 mins
                                                                                                  FUTURE TECH
                                                                                                  Chatbots, AI, automation: The technologies already changing banking and revolutionizing the CX
                                                                                                    4:20pm - 5:00pm40 mins
                                                                                                    FUTURE FINANCIAL CRIME
                                                                                                    Compliance, regtech, and keeping up with change
                                                                                                      4:20pm - 5:00pm40 mins
                                                                                                      FUTURE WEALTHTECH
                                                                                                      Tools to survive and thrive in the era of hyper-personalisation
                                                                                                        5:00pm - 6:00pm60 mins
                                                                                                        Drinks Reception & Networking
                                                                                                          NextDemo Day 1

                                                                                                          Get the latest news.
                                                                                                          As it happens

                                                                                                          Sign up to get the latest on the agenda and speakers.
                                                                                                          Choose Day