Erin Nash

Head of Digital Servicing at Truist Financial Corporation

Speaker

Erin Nash is head of digital servicing at Truist Financial Corporation, where she leads every-day servicing and operations for Truist online and mobile banking. These innovative platforms empower clients to manage their finances anywhere, anytime through a seamless, personalized and empowered digital experience for Truist’s more than seven million digitally active clients. Erin’s team is dedicated to driving digital adoption, fostering stronger client relationships, and building client trust to deliver on Truist’s purpose to inspire and build better lives and communities.

Erin is responsible for key digital features, including Truist Assist virtual assistance chat; the Regional Acceptance mobile app; Truist Insights; Zelle, transfers and payments; mobile deposit; servicing solutions for deposits, cards, loans, mortgages, investments and personal financial planning tools. Her team defines, delivers and measures digital servicing experiences as part of Truist’s connected channel strategy.

With more than 15 years of banking experience, Erin began her career as a community bank teller and has held roles in insurance sales and as a digital product leader. She earned her Bachelor of Science in Business from East Carolina University and holds a degree from the Truist Banking School at Wake Forest University. She completed the Truist Leadership Development Program, designed to accelerate career growth and cultivate future leaders with real-world experience, executive exposure and professional development.

Passionate about serving her community, Erin regularly volunteers with Apparo, an organization which connects other non-profits to tech expertise and resources, and Accenture’s Mission Possible Award Program, an initiative aimed to drive systemic change and uplift economic mobility. Erin also mentors future leaders through the Truist Leadership Development program.