This site is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

September 9-11, 2024
The Marriott Marquis Times SquareNew York

Jo Wyper
EVP, Head of Commercial Digital and Operations at Citizens Bank


A strategic and innovative banking executive, Jo currently leads all on-boarding and servicing functions for the Commercial Bank across a broad spectrum of products including CRE and Commercial Lending, Treasury Cash Management, Commercial Cards, Trade Finance, Asset Based Lending, Syndicated Lending and Global Markets FX/IRD. She also oversees the enterprise-wide Intelligent Automation and Operational Excellence chapters for Citizens. In 2019 Jo received the prestigious honor of being named to American Banker’s list of Women to Watch.

Jo joined Citizens in 2009 and has led a number of key strategic initiatives, including developing a best-in-class client concierge service, migrating the commercial lending portfolio to a new loan accounting platform, transforming operations by creating end-to-end alignment of servicing and on-boarding activities, and pioneering a industry-leading robotic process automation program. She is currently a member of the Citizens Executive Leadership Group and part of the Citizens Innovation Board.

Prior to joining Citizens, Jo held several senior positions at The Royal Bank of Scotland. She is a dynamic leader with an impressive track record of driving transformational change and business results across Commercial, Retail and Mortgage banking.

Originally from Scotland, Jo currently lives in Rhode Island with her husband Chris and two dogs, Manny and Louie. In her spare time, she enjoys golfing and playing pickle ball.

Agenda Sessions

  • Power Panel: Why Reimagining Customer Experience Is Vital For Financial Institutions To Compete In A Hyper Personalised World. What Do You Actually Need To Do To Deliver Better End To End Customer Journeys? How Can Banks & Fintechs Collaborate To Create A Customer Centric Ecosystem? What Lessons Can Be Learnt From Other Industries About Monetising Data Beyond The Services You Already Offer?