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FinovateFall
September 9-11, 2024
The Marriott Marquis Times SquareNew York

Ken Hughes
Consumer Behaviouralist at The King of Customer Experience
Speaker

Profile

As one of the world's leading Consumer and Shopper Behaviouralist, KenHughes blends his vast expertise in consumer psychology, social anthropology, behavioural economics and neuromarketing to answer the question to which he has dedicated most of his career: Why do shoppers buy and how can we make them buy more?While his boutique consumer insight organisation, Glacier Consulting, began life as a market research agency, he soon identified his key area of interest was people, not markets.

How humans express their desires and expectations through how and what we buy has become his sole focus, resulting in his agency advising a global client base of some of the world’s biggest brands -Unilever, 3M, IKEA, Coca-Cola, AXA and Heineken to name a few.Ken is acknowledged as one of the most respected thought leaders on Shopper Marketing and Shopper Centricity, Omnichannel & Digital Strategyalongside Retail Futurology. He is a part-time professor in consumer behaviour and a board member & strategic advisor to many organisations on the future of consumerism and shopper trends.His latest TED talk also showcases his unique approach as a Playologist,motivating individuals and his corporate clients to unleash their creativity and innovation through a blend of discovery, fun, play, mischief and risk.Voted best speaker at most conferences he has the honour of being invited to attend, it is for his international career as a keynote speaker he is most famous. His keynote speeches deliver thought disrupting and inspiring contentin a captivating and highly energetic manner, all served with a generous helping of Irish wit.