Melissa Solis

CEO at Inbenta

Speaker

One of Melissa Solis's first jobs was answering incoming calls at Lincoln National Insurance in Kansas. She spent more than 15 years in service centers, working the phones, leading teams, and opening new centers from the ground up, before three decades in enterprise tech. She co-founded GIACT, a payments and identity-fraud platform, with her brother Merlin on $300 and no outside capital, grew it past 1,000 customers over 16 years, and sold it for $610 million. As CEO of Inbenta, she leads a platform relied on by 1,000+ organizations, including BBVA, Deutsche Bank, and Samsung, with 98%+ answer accuracy and near-zero hallucinations. She has spent her career on the gap between what CX AI is sold as and what it does in production, and she would rather you ask her the hard questions than take the claim on faith.