Michael Bernard

Senior Analyst for Banking at Celent

Speaker

Based in Connecticut USA, Michael has over 25 years’ experience in technology and business strategy across several industries. He has spent his career delivering meaningful strategic roadmaps, innovative measurement frameworks, and multi-channel customer experience technologies. Michael spent 10+ years developing web and mobile products and architecture in the insurance and retail banking industries, and another 10+ years leading product, channel, digital experience, and vendor-partner strategy at multiple U.S. regional banks. His expertise spans data and software architecture, mobile and online banking technology, and consulting. As a former Chair for the Digital Channels Committee of the Consumer Bankers Association, Michael has worked with peers across the industry to address challenges and opportunities in digital product management, customer expectations, regulatory outlook, and market evolution.