Milton Santiago

Global Head of Digital Solutions at Silicon Valley Bank

Speaker

Milton Santiago is a distinguished global digital executive and visionary leader known for his expertise in deciphering client needs and transforming them into compelling digital experiences. With a robust background in UI/UX design, security and authentication, and new product development, Milton has an extensive track record of launching profitable and innovative solutions.

As the Head of Global Digital Solutions at SVB, Milton is responsible for driving end-to-end digital client experiences. He has transformed how the organization develops and launches products by establishing an Agile Practice, experience analytics, a user experience and design team, and go-to-market activities. Under his leadership, his team created SVB Go, a multi-year award-winning digital banking platform.

An accomplished industry speaker, Milton covers a wide range of topics, including security and fraud, mobile payments, emerging payments, usability, and innovation. He is also an expert facilitator, creating and leading domestic and global client advisory boards.

As an award-winning inventor, Milton holds over 130 patents in digital commerce, client experience, and financial services. Notably, he created CashPro® Online, a renowned electronic banking platform used by Bank of America. During his tenure at Bank of America, he was responsible for establishing the global strategy for client-facing channels and driving the direction for eCommerce solutions.

Before joining Bank of America, Milton led ABN AMRO's North American Electronic Banking division, overseeing product management and strategy for the commercial and wholesale markets. His career in the financial industry began in 1987, providing him with over 30 years of extensive experience in training, product development, and technology.

Recognized as a successful founder and leader in innovation and user experiences in the financial sector, Milton serves as an advisor and board member for several organizations in the financial and cryptocurrency space. His contributions to mobile payment technology have earned him global recognition, including a top 10 ranking for one of his patents in 2015.