Casap is an agentic AI platform that functions as both an intelligent investigator and a comprehensive system of record for dispute management, taking the complexity out of the process so financial institutions can focus on their consumers. Founded by product leaders from Robinhood and Chime, Casap replaces the manual work and fragmented systems that slow down resolution and erode trust.

The platform conducts adaptive, conversational intake with customers, generates predictive win scores to guide refund decisions, and summarizes and evaluates merchant response documents. It pioneered a consumer-facing dispute tracker similar to a delivery tracking app, giving customers real visibility into where their case stands. Institutions using Casap report a 95% chargeback win rate and dispute resolution that's 3x faster.

Casap also tackles first-party fraud, one of banking's fastest-growing risks. Using supervised learning trained on proprietary and institution-specific data, it distinguishes deliberate fraud from honest customer mistakes and flags repeat offenders. Customers have already cut fraud losses by 51%.

Casap proves that agentic AI can automate an end-to-end workflow in one of banking's most regulated processes while maintaining full compliance, something long considered nearly impossible. With native Reg-E and Reg-Z compliance and integrations into card networks, cores, and digital banking platforms, Casap scales across credit unions, banks, and fintechs. It gives financial institutions of every size, from credit union to the largest national banks, access to the same enterprise-grade agentic AI capabilities.